Asphalt 8 Airborne 0x803F8001

Anonymous
2017-07-07T08:22:05+00:00

Yesterday the game worked fine, but now today on July 7th when I launch the game to play, I get the error message saying "check your account" when my account is fine, so I tried to restart the PC and didn't worked, then when I uninstall the game to reinstall, I can't reinstall it because it keeps giving me the same error message with this error code: 0x803F8001. I even runned wsreset.exe to clear the cache, restore the Windows store to default and restarted the PC again, but nothing worked. I can install other apps and games with no problem.

Any help would be appreciated, please.

Windows for home | Windows 10 | Gaming

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Anonymous
2017-07-12T20:59:04+00:00

Solved my Problem ... wsreset - logout Store account (used normal an in game) logged in with my Company Account - download Asphalt with that account (never done before !!!!) got license - after download logged in Store with own account - start game and loaded Cloud data ... worked !

the main Problem is the store and the account - simply get a new ms account for tempoary download and use your own account after download to start an Play game ... have fun ... best greetz eddl69

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  1. Anonymous
    2017-07-13T11:25:43+00:00

    I just got problem today 07/12/2017 and remembered

    To sign into the Xbox app and sign to my Microsoft windows account not as a Standard account.

    This link --->  How to sign into your Microsoft Account

    I had this problem with Asphalt Extreme and Sniper Fury, till I started playing around with my Microsoft windows account..

    I started running some games and apps from the windows store while signed out of my Microsoft Account, some apps worked, but the games gave me the error " CHECK YOUR ACCOUNT ".

    I think most of the windows store game and some apps will not run less you sign into you Microsoft account when the computer starts.

    Once I signed into the Xbox app on windows 10 and my Microsoft windows account Asphalt 8: Air Born is up and running.

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  2. Anonymous
    2017-07-08T09:40:52+00:00

    I'm using a Surface 3 Pro, Win 10 PC. I had the same error message and had already proceeded to uninstall the game to try a reinstall. Which failed miserably.

    Now, I basically used Sachin's idea as a template for my own tryout:

    1. I logged off my username (Microsoft account) from the PC
    2. I logged on using my wife's Microsoft account
    3. I opened Windows Store using my wife's Microsoft account
    4. I tried downloading/installing Asphalt Airborne - I got no error code, so I (prematurely) ended the download/install
    5. Logged off as widfe, logged on as me
    6. Entered store as me, downloaded/installed the game without fault

    I'm back!

    I did lose the Porsche GT3RS, however, with only 2 races to go. What will Gameloft do about that?

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  3. Anonymous
    2017-07-08T05:01:49+00:00
    1. Create new outlook account
    2. sign off current account from store
    3. sign in with new account in store
    4. install asphalt 8
    5. sign in with original account

    This works for me. :)

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  4. Anonymous
    2017-07-09T00:34:07+00:00

    Hi NL,

    Yes. I thought originally if I uninstall/install would fix it but it didn't. So what I did has been the only think that has worked than any other good suggestion was. Thank you.

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