Asphalt 8 Airborne 0x803F8001

Anonymous
2017-07-07T08:22:05+00:00

Yesterday the game worked fine, but now today on July 7th when I launch the game to play, I get the error message saying "check your account" when my account is fine, so I tried to restart the PC and didn't worked, then when I uninstall the game to reinstall, I can't reinstall it because it keeps giving me the same error message with this error code: 0x803F8001. I even runned wsreset.exe to clear the cache, restore the Windows store to default and restarted the PC again, but nothing worked. I can install other apps and games with no problem.

Any help would be appreciated, please.

Windows for home | Windows 10 | Gaming

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Anonymous
2017-07-12T20:59:04+00:00

Solved my Problem ... wsreset - logout Store account (used normal an in game) logged in with my Company Account - download Asphalt with that account (never done before !!!!) got license - after download logged in Store with own account - start game and loaded Cloud data ... worked !

the main Problem is the store and the account - simply get a new ms account for tempoary download and use your own account after download to start an Play game ... have fun ... best greetz eddl69

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  1. Anonymous
    2017-07-11T20:37:45+00:00

    Hello,

    I tried a lot of things, but all of the stuff above dose not work. In the www I found this:

    Link

    Open cmd as Admin and Do shutdown -g -t

    After that the downloads are working and I got more updates in the list then before.

    Kind regards, Tim

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  2. Anonymous
    2017-07-11T17:53:52+00:00

    Excuses, so far i know of 3 different games from 3 different vendors got broken after a Microsoft update: asphalt 8, 2020 my home, and backgammon pro, so in what world this is not Microsoft's fault do you think that the 3 vendors fabricated a conspiracy to break their games and piss off thousands of users? Ha!

    Of course not. But it's also probable that some of you don't use the same version of 10 as others and there are other problems in IE that are possibly associated with a recent rollup update IMO. 'Rollup' means they just send them out as one single update and not several. I've never seen the point of this as it's bound to cause troubles for some or a lot of people and becomes harder to diagnose.

    In the past Windows users could find a buggy update through the process of elimination. Now it's all or nothing. This doesn't do much to protect anybody. I also noticed that for several months MS was putting the same updates out over and over to replace previously replaced replacements. So I can't see the point of a rollup.

    I'm also not a 'gamer' but I do understand that it's really annoying when you invest time, effort and money maybe into enjoying yourself and BAM. It doesn't make a 50+ person like me happy for other things either.

    So Gameloft suggested you do X, why not see if it solves any other problems for the games they didn't make?

    I have to guess and go from there as anybody would with little information. Nobody is psychic. Not even Miss Cleo (and she's gone).

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  3. Anonymous
    2017-07-11T17:00:14+00:00

    Pal, it ain't happening for Windows users in general, much less developers. Ever since these 'rollups' started and became basically standard last fall I think we've all been left on our own to guess and maybe remove an update to compare the behavior or some other Sherlock Holmesian thing.

    It's no way to run any software company, MS or GL or whomever. When you can't go through individual fixes and pin one down it's not helpful to the people that might know what to do.

    And before we go and skewer GL, remember that it would seem that they too were in the dark as much as you and I. There is no such thing as 100% compatibility.  No two computers will be alike from the moment the person takes them from the box. Different parts, different software, different IP addresses...as twins as not really 'identical' because they are distinct personalities.

    So we shelve anger and just say, well darn, and get on with the next eventual and guaranteed problem.

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  4. Anonymous
    2017-07-11T13:28:42+00:00

    Hi,

    das funktioniert alles nicht - habe auf 3 Computern versucht das runter zu laden - es scheitert immer an der Lizenz - an einem Computer bekam er die Lizenz und trotzdem brach der Download ab, das Problem ist sicherlich eine Kombination aus Store und Asphalt 8 ... auch unterschiedliche MS Store Accounts bringen nichts - erstaunlicherweise gibt es ja bei Windows 10 den Store und es gibt eine APP für Store Käufe ... diese wurde 1 Tag vor dem Problem aktualisiert - man bekommt sie aber nicht runter ... leider !

    Grundsätzlich ist natürlich der Support von Gamelot völlig besch... wie gut ein Produkt ist sieht man letztendlich immer am Support ...

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