Upgrading ASUS CM6870 to Windows 10 Creators Edition or April 2018 release 1703, 1709, 1804 (RT3090 PCIe wireless card)

Anonymous
2017-04-29T19:14:40+00:00

This was a pain for me, so I hope this helps someone.

I made 15 attempts to update my ASUS CM6870 from the Windows 10 Anniversary Edition to the Creators Edition (Creators Update), I *always* hung hard around 40 or 42% after the first system reboot, with the 'rolling' animation ground to a halt. This almost always points to a hardware problem.

I did everything to find the bad hardware! I disconnected all of the USB, ripped out all of the superfluous drivers, did a clean reboot, did a driver uninstall on my NVIDIA drivers using DDU, and uninstalled every program that had a funky driver like the VMWare standalone converter and my Cisco Anyconnect VPN. Nothing worked.

Each reboot reported "0xc1900101 - 0x30018 the installation failed in the FIRST_BOOT phase with an error during SYSPREP operation"

Digging into the clues from files left behind in C:$WINDOWS.~BT\Sources\Panther, I saw that the last thing before failure was a bunch of SPPNP messages which seems to be the SYSPREP driver loading phase. There were also a bunch of <NUL> characters at the end of the file. Some piece of hardware was refusing to play nice. I had painstakingly removed everything I could without opening the case.

Finally, based on various hints on forums, I cracked open the PC and pulled out my PCIe wireless card. Boom. Fully installed.

The Wireless card was a PCIe x1 in a PCI x16 slot if that matters, and it was the ASUS branded MediaTek Railink technologies RT3090 wireless card.

(PCI\VEN_1814&DEV_3090&SUBSYS_760111AD&REV_00)

Once the Creators Update was installed, I was able to reinstall the card without incident. Go figure.

Edit: This problem probably applies to any system using a P8H61 or P8H77 motherboard. According to this thread, the P8H77-M PRO (CM6870) is affected, as are other ASUS desktops like the ASUS CM6730 with a P8H61‑M PRO with that RT3090 wireless card.

Other commenters report that the ROG CG6480 / TYTAN CG8480 and CM1855 are also affected, presumably also with the errant RT3090 card.

I also observed the problem with an Ascend Ascendtech WN7601R-H1 PCI card in HP desktops. This is also an RT3090 PCIe card.

Commenter Chris Deer reports that he also had the problem with the Acer L4610, L4620, and L480, possible other Acer "L" models.

The Fall Creators Edition and April 2018 update also have this problem, so the installer is not yet fixed to place nice with the RT3090 wireless card.

One commenter noted that moving the card from a PCIx16 slot to a PCIx4 slot also fixed the problem, so it may be an interaction between the card and the northbridge (motherboard chipset) in certain slots.

EDIT: WARNING: Be careful removing and re-inserting the wireless card; make sure the power cord is removed from the power supply. The sound card chip is right at that slot and I damaged it, so now my system no longer recognizes when speakers are attached. Looks like I scratched a trace on the motherboard.  I know it is a hardware problem because booting a Linux Live USB showed the same problem.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-27T15:45:35+00:00

    You're welcome. I never knew how easy it was to achieve sainthood.

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  2. Anonymous
    2018-01-27T23:32:44+00:00

    Hi Remarker,

    after several attempts to solve a failing upgrade from Windows 10 1607 to 1709 with my  Asus CG8480 I finally found your post by searching " windows 10 upgrade 1709 asus cg8480" which solved the issue.

    Needless to say I have spent hours like others disabling services, cleaning startups, uninstalling antivirus, antimalware, Deamon Tools lite etc. For every attempt a new download and upgrade had to restart. Really frustrating.

    Then I found your post.

    The only issue I had was to identify when to physically disconnect the wifi card during the upgrade process, since I do not have ethernet connection in the room.

    When the system asked for the restart ( with the countdown of 30 minutes), I have postpone the restart and did a shutdown. I then removed the wifi card and restarted as you suggested.

    It worked.

    Many thanks for sharing.

    Giovanni

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  3. Anonymous
    2018-01-27T23:42:36+00:00

    I am so happy it helped!

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  4. Anonymous
    2018-01-27T23:43:15+00:00

    I'm happy that it helped!  Thanks for taking the time to write.

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  5. Anonymous
    2018-01-28T03:52:41+00:00

    Thank you for starting this thread. I've been fighting with the update for 2 months now, this month I was getting the update every day, and a few days it was trying to update twice in the same day. Each time, it would die at 82%, but a reboot would restore the previous version, except 1 time when it looped trying to finish the install and trying to restore the previous version. Searching for solutions didn't resolve my problem until I found this one this morning. I wasn't sure what was causing the problem, was it my security software, a video card, etc. I even tried installing as a clean install, but same problem. Twice I tried the clean install, but same problem.

    My desktop is an ASUS CM6870 system, has 2 video cards, and a wireless card. The one video isan Intell HD graphics card on the motherboard, the other is a Nvidia GeForce GT640. This morning, I removed the Nvidia GT640 video card, and the wireless card, started the update from a file I had downloaded update Windows and keep everything, the update went smoothly, only took an hour to complete. Rebooted a couple of times after it finished, then reinstalled the wireless lan card and the second video, everything seems to be working.

    Again, thanks for this thread.

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