Upgrading ASUS CM6870 to Windows 10 Creators Edition or April 2018 release 1703, 1709, 1804 (RT3090 PCIe wireless card)

Anonymous
2017-04-29T19:14:40+00:00

This was a pain for me, so I hope this helps someone.

I made 15 attempts to update my ASUS CM6870 from the Windows 10 Anniversary Edition to the Creators Edition (Creators Update), I *always* hung hard around 40 or 42% after the first system reboot, with the 'rolling' animation ground to a halt. This almost always points to a hardware problem.

I did everything to find the bad hardware! I disconnected all of the USB, ripped out all of the superfluous drivers, did a clean reboot, did a driver uninstall on my NVIDIA drivers using DDU, and uninstalled every program that had a funky driver like the VMWare standalone converter and my Cisco Anyconnect VPN. Nothing worked.

Each reboot reported "0xc1900101 - 0x30018 the installation failed in the FIRST_BOOT phase with an error during SYSPREP operation"

Digging into the clues from files left behind in C:$WINDOWS.~BT\Sources\Panther, I saw that the last thing before failure was a bunch of SPPNP messages which seems to be the SYSPREP driver loading phase. There were also a bunch of <NUL> characters at the end of the file. Some piece of hardware was refusing to play nice. I had painstakingly removed everything I could without opening the case.

Finally, based on various hints on forums, I cracked open the PC and pulled out my PCIe wireless card. Boom. Fully installed.

The Wireless card was a PCIe x1 in a PCI x16 slot if that matters, and it was the ASUS branded MediaTek Railink technologies RT3090 wireless card.

(PCI\VEN_1814&DEV_3090&SUBSYS_760111AD&REV_00)

Once the Creators Update was installed, I was able to reinstall the card without incident. Go figure.

Edit: This problem probably applies to any system using a P8H61 or P8H77 motherboard. According to this thread, the P8H77-M PRO (CM6870) is affected, as are other ASUS desktops like the ASUS CM6730 with a P8H61‑M PRO with that RT3090 wireless card.

Other commenters report that the ROG CG6480 / TYTAN CG8480 and CM1855 are also affected, presumably also with the errant RT3090 card.

I also observed the problem with an Ascend Ascendtech WN7601R-H1 PCI card in HP desktops. This is also an RT3090 PCIe card.

Commenter Chris Deer reports that he also had the problem with the Acer L4610, L4620, and L480, possible other Acer "L" models.

The Fall Creators Edition and April 2018 update also have this problem, so the installer is not yet fixed to place nice with the RT3090 wireless card.

One commenter noted that moving the card from a PCIx16 slot to a PCIx4 slot also fixed the problem, so it may be an interaction between the card and the northbridge (motherboard chipset) in certain slots.

EDIT: WARNING: Be careful removing and re-inserting the wireless card; make sure the power cord is removed from the power supply. The sound card chip is right at that slot and I damaged it, so now my system no longer recognizes when speakers are attached. Looks like I scratched a trace on the motherboard.  I know it is a hardware problem because booting a Linux Live USB showed the same problem.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-01-15T19:03:25+00:00

    Find the wireless card (the one with the antenna)

    Unscrew the screw at the top of the card holding it in the case.

    Pull card straight up to remove.

    Ideally, cover the slot hole from outside with something to keep dust out. Ideally, a blank slot cover, but I doubt you have one. Tape should do fine.

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  2. Anonymous
    2018-01-17T21:30:01+00:00

    Thank you very much,

    I have spent 40 plus hours trying to get past Window version 1607 on my ASUS CM6870.

    I even upgraded to win 10 pro and had Microsoft tech support level 2 look at the problem. They were unable to resolve the issue.

    I removed my WiFi and and bingo no problem installing Windows 10 version 1709.

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  3. Anonymous
    2018-01-17T21:37:52+00:00

    I'm happy to hear it worked, but infuriated that Microsoft Level 2 could not fix it. Please contact them and point them to this thread.

    You should demand a refund for the Win 10 Pro license.

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  4. Anonymous
    2018-01-18T02:45:05+00:00

    Thanks again,

    I am going to keep Win 10 PRO because it allows you to defer the updates for a year.

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  5. Anonymous
    2018-01-22T05:44:54+00:00

    Thank you very much for your post. I just wasted more than 10 hours of useless support with Microsoft, reinstalling updates several times to no avail. Support at Microsoft should be familiar with your post but are obviously not reading, recommanding instead to buy a new computer, claiming that Asus is not compatible or to remove the antivirus and other wild answers.

    One precision: do you just remove the little wireless card temporarily or do you remove the card and also fully uninstall the TAP Windows Adapter V9 driver from device manager before doing the 1709 update? If you fully uninstall, does the driver install itself with the update when you reinstall the wifi card?. Thanks again for posting. Even Asus did not offer any solution...

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