Upgrading ASUS CM6870 to Windows 10 Creators Edition or April 2018 release 1703, 1709, 1804 (RT3090 PCIe wireless card)

Anonymous
2017-04-29T19:14:40+00:00

This was a pain for me, so I hope this helps someone.

I made 15 attempts to update my ASUS CM6870 from the Windows 10 Anniversary Edition to the Creators Edition (Creators Update), I *always* hung hard around 40 or 42% after the first system reboot, with the 'rolling' animation ground to a halt. This almost always points to a hardware problem.

I did everything to find the bad hardware! I disconnected all of the USB, ripped out all of the superfluous drivers, did a clean reboot, did a driver uninstall on my NVIDIA drivers using DDU, and uninstalled every program that had a funky driver like the VMWare standalone converter and my Cisco Anyconnect VPN. Nothing worked.

Each reboot reported "0xc1900101 - 0x30018 the installation failed in the FIRST_BOOT phase with an error during SYSPREP operation"

Digging into the clues from files left behind in C:$WINDOWS.~BT\Sources\Panther, I saw that the last thing before failure was a bunch of SPPNP messages which seems to be the SYSPREP driver loading phase. There were also a bunch of <NUL> characters at the end of the file. Some piece of hardware was refusing to play nice. I had painstakingly removed everything I could without opening the case.

Finally, based on various hints on forums, I cracked open the PC and pulled out my PCIe wireless card. Boom. Fully installed.

The Wireless card was a PCIe x1 in a PCI x16 slot if that matters, and it was the ASUS branded MediaTek Railink technologies RT3090 wireless card.

(PCI\VEN_1814&DEV_3090&SUBSYS_760111AD&REV_00)

Once the Creators Update was installed, I was able to reinstall the card without incident. Go figure.

Edit: This problem probably applies to any system using a P8H61 or P8H77 motherboard. According to this thread, the P8H77-M PRO (CM6870) is affected, as are other ASUS desktops like the ASUS CM6730 with a P8H61‑M PRO with that RT3090 wireless card.

Other commenters report that the ROG CG6480 / TYTAN CG8480 and CM1855 are also affected, presumably also with the errant RT3090 card.

I also observed the problem with an Ascend Ascendtech WN7601R-H1 PCI card in HP desktops. This is also an RT3090 PCIe card.

Commenter Chris Deer reports that he also had the problem with the Acer L4610, L4620, and L480, possible other Acer "L" models.

The Fall Creators Edition and April 2018 update also have this problem, so the installer is not yet fixed to place nice with the RT3090 wireless card.

One commenter noted that moving the card from a PCIx16 slot to a PCIx4 slot also fixed the problem, so it may be an interaction between the card and the northbridge (motherboard chipset) in certain slots.

EDIT: WARNING: Be careful removing and re-inserting the wireless card; make sure the power cord is removed from the power supply. The sound card chip is right at that slot and I damaged it, so now my system no longer recognizes when speakers are attached. Looks like I scratched a trace on the motherboard.  I know it is a hardware problem because booting a Linux Live USB showed the same problem.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-10T15:36:01+00:00

    Hello Remaker,

    You saved my ASUS CM1855 PC!  I had tried to upgrade Windows 10 1607 to 1709 many times and Windows restarted and then upgrade process would stuck at 82 %, power cycled the PC and Windows recovered to version 1607.

    I tried clean installation and got same result.

    Your post pointed out the way how to upgrade ASUS PC with RT3090 PCIe -C1 card, I removed the this card after upgrade files downloaded, and restarted the PC, the upgrade process completed smoothly.

    I almost gave up this 1709 creator upgrade as ASUS brand is not on the hardware compatible list and you provided the solution for this issue that Microsoft did not find it. 

    Thank you so much!

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  2. Anonymous
    2018-01-10T16:13:30+00:00

    I'm really happy to hear that it helped, and I'm still shocked that the Microsoft support people don't have "remove all PCIe cards" as a troubleshooting step :-(

    The lazy fallback to the "not supported" list is just offensive.

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  3. Anonymous
    2018-01-12T01:45:25+00:00

    Thanks for the heads up Remake. I had the same issue trying to install the Fall Creators Edition. I struggled with it on and off over 2 months trying everything I could find online with no success after more than 30 attempts. Then your post showed up when I added the Asus model to the Google query. The only difference is that I reinstalled the wireless card up one slot to an available PCIx4 slot and the update installed perfectly. I don't know if the problem lies in the Ralink 3090 card itself or with the card installed in a PCIx16 slot but I plan to leave it right where it is now.

    Thanks again for taking the time to let the world know what you found.

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  4. Anonymous
    2018-01-12T05:06:02+00:00

    VERY interesting! I will add that to the main answer. Thanks for the feedback.

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  5. Anonymous
    2018-01-13T02:03:08+00:00

    I had the same problem, Creators Update always failed. Microsoft support could not solve the issue. Asus support noted that the CG8480 is not supported for windows 10. My specific model is CG8480-CA001S.

    A critical update comes along that requires the Creators Update. 

    I found your post and was surprised at how many people succeeded by taking out their RT3090 wireless card. I opened up my pc and see a tiny card in the P8Z77 motherboard. I pull it out and what do I see written on it?.......Anatel ...Rt3090 .

    I take out the card permanently since I never use it and to avoid any future update problems. 

    Restart my PC....

    wow  ...   it updated no problem and faster than usual. The Creators Update took about 20min? It smoothly went ahead. Who knows what conflicts that Rt3090 card caused with my pc in Win10 beyond the update issues. 

    Thank you, finally a fully updated PC.

    Great attention to detail!

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