Windows 10 Home 64-bit
ASUS CM6870-US-3AD
With the RT3090 PCIE-C1 Wi-Fi card removed, I was able to successfully upgrade to the April 2018 release of Win 10 1803 build 17134.48 without incident.
I still will never buy another ASUS product.
-Kevin N.
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This was a pain for me, so I hope this helps someone.
I made 15 attempts to update my ASUS CM6870 from the Windows 10 Anniversary Edition to the Creators Edition (Creators Update), I *always* hung hard around 40 or 42% after the first system reboot, with the 'rolling' animation ground to a halt. This almost always points to a hardware problem.
I did everything to find the bad hardware! I disconnected all of the USB, ripped out all of the superfluous drivers, did a clean reboot, did a driver uninstall on my NVIDIA drivers using DDU, and uninstalled every program that had a funky driver like the VMWare standalone converter and my Cisco Anyconnect VPN. Nothing worked.
Each reboot reported "0xc1900101 - 0x30018 the installation failed in the FIRST_BOOT phase with an error during SYSPREP operation"
Digging into the clues from files left behind in C:$WINDOWS.~BT\Sources\Panther, I saw that the last thing before failure was a bunch of SPPNP messages which seems to be the SYSPREP driver loading phase. There were also a bunch of <NUL> characters at the end of the file. Some piece of hardware was refusing to play nice. I had painstakingly removed everything I could without opening the case.
Finally, based on various hints on forums, I cracked open the PC and pulled out my PCIe wireless card. Boom. Fully installed.
The Wireless card was a PCIe x1 in a PCI x16 slot if that matters, and it was the ASUS branded MediaTek Railink technologies RT3090 wireless card.
(PCI\VEN_1814&DEV_3090&SUBSYS_760111AD&REV_00)
Once the Creators Update was installed, I was able to reinstall the card without incident. Go figure.
Edit: This problem probably applies to any system using a P8H61 or P8H77 motherboard. According to this thread, the P8H77-M PRO (CM6870) is affected, as are other ASUS desktops like the ASUS CM6730 with a P8H61‑M PRO with that RT3090 wireless card.
Other commenters report that the ROG CG6480 / TYTAN CG8480 and CM1855 are also affected, presumably also with the errant RT3090 card.
I also observed the problem with an Ascend Ascendtech WN7601R-H1 PCI card in HP desktops. This is also an RT3090 PCIe card.
Commenter Chris Deer reports that he also had the problem with the Acer L4610, L4620, and L480, possible other Acer "L" models.
The Fall Creators Edition and April 2018 update also have this problem, so the installer is not yet fixed to place nice with the RT3090 wireless card.
One commenter noted that moving the card from a PCIx16 slot to a PCIx4 slot also fixed the problem, so it may be an interaction between the card and the northbridge (motherboard chipset) in certain slots.
EDIT: WARNING: Be careful removing and re-inserting the wireless card; make sure the power cord is removed from the power supply. The sound card chip is right at that slot and I damaged it, so now my system no longer recognizes when speakers are attached. Looks like I scratched a trace on the motherboard. I know it is a hardware problem because booting a Linux Live USB showed the same problem.
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Windows 10 Home 64-bit
ASUS CM6870-US-3AD
With the RT3090 PCIE-C1 Wi-Fi card removed, I was able to successfully upgrade to the April 2018 release of Win 10 1803 build 17134.48 without incident.
I still will never buy another ASUS product.
-Kevin N.
Disconnect ALL devices (including USB keyboard and mouse) when it starts the shutdown for the first reboot. Best case is down to a naked motherboard.
Apparently, this works for that error message as well: https://answers.microsoft.com/en-us/windows/forum/windows\_10-update-winpc/windows-update-error-0x80070020-in-windows-10/c195d9d1-eaaa-4325-9b5f-cdcf55a3843b
So I pulled out the video card, but still cannot get it to install. Now I am actually getting an error code: Feature update to Windows 10, version 1803 - Error 0x80070020. Before, I wasn't even getting an error.
I had a similar issue with a Logitech Wireless Unifying USB receiver. Pull all the USB devices as well, change to a wired keyboard and mouse if you can.
Or, pull the receiver when the first reboot happens and let the boots go through without the keyboard and mouse attached. Add it back when it's all completed. You don't need a keyboard between the first shutdown and first login.
Is anyone having trouble installing version 1803 on their ASUS CM68xx? Mine keeps prompting me to restart to finish installing, but then says it couldn't complete it.
I removed the wireless card, so that isn't the issue. I've attempted installing 1803 multiple times over the last week without success...