Hanging or crashing Windows Store apps

Anonymous
2017-08-12T15:16:18+00:00

After updating to the Creators update, many of my windows store apps started crashing. I ran a Store Troubleshooter which said  "hanging or crashing apps - not fixed". Is there any solution to this? The apps crash at random times and necessarily at startup.

I ran the sfc/scannow. I also tried to use DISM which fails at 88%.

Some of my commonly used apps are: Instagram, Messenger, MSN Money, News, Saavn.

I am currently running build 16232, pre release 170624-1334. I am using the Dell Inspiron N5010.

Hope to get a reply soon....

Thanks in advance..

Moved from: Windows / Windows 10 / Performance & system failures / PC

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-08-12T22:48:12+00:00

Hi Zorin ,

Try this steps

Method 1

 Perform Clean Boot

  1. Open run box press Windows button + R

 2. type MSCONFIG

 3. Under General Tab select Normal Start up

  1. Go to Services Tab then check Hide all services box .

 5. click Disable all then Enable all

 6. Click Apply then  OK

  1. Restart

Method 2

  1. Open Elavated Command Prompt
  2. Type WSRESET
  3. wait untill it open Windows Store then restart the computer.

Method 3.

  1. Uninstall all the Windows Store apps that are not working
  2. Sign out your Microsoft Account on Windows Store app
  3. Run WSRESET on Elavated Command Prompt
  4. Re Download all the apps , Enter your Microsoft Account when it ask.
  5. then check if all the apps are still not working .

Method 4 (Updated by Moderator):

  1. Search for Windows PowerShell using Cortana or Windows Search.
  2. From results, right click on Windows PowerShell and select Run as administrator.
  3. Then type following command and press Enter key:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Let the command complete.

  1. Close Windows PowerShell and see if the issue is resolved now.

Method 5

You can also try to create a new user account

1.Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)

2.Tap or click Accounts, and then tap or click Other accounts.

3.Tap or click Add an account, and then tap or click Sign in without a Microsoft account (not recommended).

4.Tap or click Local account.

5.Enter a user name for the new account.

6.If you want this person to sign in with a password, enter and verify the password, add a password hint, and then tap or click Next.

If your PC is on a domain, depending on the domain's security settings, you might be able to skip this step and tap or click Next, if you prefer.

7.Tap or click Finish.

  1. Login using the new user account then redownload all the apps.

Method 6.

Perform In Place upgrade

  1. Download Windows 10 ISO file on this link https://www.microsoft.com/en-us/software-download
  2. Run the Media Creation Tool then follow the set up
  3. Save the Windows 10 ISO file on your desktop

4: Right Click on the file then Choose Open With Windows Explorer

5: Follow the set up.

6: Wait untill it goes to your login screen or Desktop screen.

Please let me know if this helps

Cheers


Note: Microsoft has updated this reply with more information in interest of users facing this issue.


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  2. Anonymous
    2017-12-07T00:56:53+00:00

    Hi Rhonda,

    The issue you're having seems to be isolated since you've already performed a clean install which failed to resolve this kind of case. We recommend and encourage that you submit your issue regarding Windows Store applications using the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item, we gather additional details and information about your issue that will help us determine what’s causing it and address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please revisit frequently to see the status of your feedback items.

    In order to submit new feedback, please follow these steps:  

    1. On a Windows 10 device, search for “Feedback Hub” in Cortana search, then launch the app.
    2. Navigate to Feedback in the left menu, then press + Add new feedback.
    3. Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory.
    4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done.
    5. Once you’ve completed the form and monitoring, click Submit.
    6. Click Continue using Feedback Hub.
    7. Click My feedback at the top, then find the item you submitted (it may take a while to appear).
    8. Open the item you submitted, then click Share.
    9. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/<uniquelink>).

    We appreciate your patience and feedback. Don’t hesitate to inform us if you have any other concerns.

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  3. Anonymous
    2017-12-04T11:48:42+00:00

    If you already tried all troubleshooting steps on the previous reply,

    the only thing left to do is clean install.

    Click this link for more instructions to help you : CLEAN INSTALL AND BACK UP FILES

    I just did a clean install and the issue didn't go away still having this very issue  how can correct

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  4. Anonymous
    2017-08-24T14:53:28+00:00

    If you already tried all troubleshooting steps on the previous reply,

    the only thing left to do is clean install.

    Click this link for more instructions to help you : CLEAN INSTALL AND BACK UP FILES

    Was this answer helpful?

    6 people found this answer helpful.
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