Microsoft games are "currently not available in your account"

I don't think the problem is at MS end or anything to do with accounts, it is at local machine end, here's why;

My setup;

1. Desktop with one primary MS account and two non MS accounts, secondary account and my wife's running Windows 10.
2. Laptop with same primary MS account and my wife's account, again running Windows 10.

MS jigsaw running on the desktop primary account only.

Yesterday opening jigsaw on the desktop primary MS account came up with the message 'microsoft jigsaw is currently not available to you'. Tried everything I could find on the web to get it started to no avail. Went to laptop to run it there but forgetting that it wasn't installed. Tried to install on the primary MS account on the laptop. Install failed when obtaining the licence with message 'something went wrong, we'll try again', error code 0x803f8001. Continued to try to fix both machine's, but failed. In the end decided to uninstall jigsaw from the desktop primary account. On reinstall received the message 'something went wrong, etc.' when acquiring the licence, same error code.

So went to my secondary (non MS) account on the desktop and tried to install jigsaw, success, ran the app, no problem. Then went to my primary (MS) account on the desktop and tried to reinstall jigsaw again, this time successful, Ran the app, again no problems. Back to the laptop, tried to install, failed. Went to my wife's non MS account and installed jigsaw no problem. Back to the primary MS account a new install was successful.

So pick the bones out of that lot.....

Same account used on two machines, app failed on both machines using that account. The fix, to use a different account to install the app, then reinstall the app on the initial account. But process had had to be done on both machines. So it's not an account problem. Neither is it an OS problem as we don't use the laptop that often and Windows hadn't been updated with the latest (June) build.

Hi all.

This solved my problems, at least on the computer that got Windows 10 Creator’s update.

As described above, I had the same problem which spread to all Microsoft games today. I was very close to get the Windows 10 Creator’s update. After this update installed, the games were available again. Only one of the 3 computers I used was update and it is the only computer where I can play the games. So I will investigate how to force the install on the other computers.

Hope it helps.

Francis

This will refresh your Windows Games along with other applications from Store.

Take Note that Windows Store Apps/Windows games are connected with Windows Update as they are using the same services.

Regards,

Meta.Cosmos

I'm aware that store apps use the same update services, but why is it necessary to switch to a local account and back again? This seems like a bunch of hoops to jump through to fix something that we didn't break. Microsoft needs to figure out what they broke and fix it.

If the issue is on their end, how will this fix it? My games are broken across multiple computers, which seems account related and not local machine related, so how will refreshing things from the store on the local machine fix that? (and btw, one of my games is now uninstalled on one of my machines because I uninstalled it and now it cannot acquire a license from the store, so it won't even download).

This will refresh your Windows Games along with other applications from Store.

Take Note that Windows Store Apps/Windows games are connected with Windows Update as they are using the same services.

Regards,

Meta.Cosmos

Hi All -

This is a known issue and MS is investigating this.

For the meantime, please do the following steps:

1- Go to Settings> Account> Sign in With a local account instead and follow the prompt to finish setting up your local account then sign out to your PC.

2- Sign in with your local account> Click Search bar, type Command Prompt> Right click Command Prompt and select "Run as Administrator"

3- Type this command and hit enter

net stop wuauserv

net stop bits

net stop cryptsvc

4- Disable your Anti Virus and do not close command prompt just yet

5- type this command through command prompt again and hit enter

net start wuauserv            

net start bits

net start cryptsvc

6- Go to Settings> Account> Sign in With a Microsoft account and follow the prompt to finish setting up your Microsoft Account.

7- Try again to launch your Microsoft Games.

Hope this helps.

Regards,

Meta.Cosmos

What exactly does this process accomplish? I see you're stopping and restarting the windows update service along with the background intelligent transfer service and the cryptographic service.