Microsoft games are "currently not available in your account"

Hi All -

Thank you for your patience.

We were able to check the issue and we managed to know the root cause.

Root Cause 1: Windows Store Data Base (SoftwareDistribution) not being configured

Root Cause 2: User Account Profile (Usually with MS account signed in with the account)

Here is a workaround:

METHOD 1:

1- Go to Settings> Account> Sign in With a local account instead and follow the prompt to finish setting up your local account then sign out to your PC.

2- Sign in with your local account> Please open Notepad and copy and paste the logs. Save as reset.bat Right click the batch file and choose Run as administrator.

@ECHO OFF

CD %windir%\system32

ECHO Stopping Services

net stop bits

net stop wuauserv

net stop cryptsvc

ECHO Delete Downloaded Updates

DEL "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"

ECHO Clear Update Cache

REN %systemroot%\SoftwareDistribution SoftwareDistribution.old REN %systemroot%\system32\catroot2 catroot2.old MKDIR %systemroot%\system32\catroot2

ECHO Reset BITS

sc config BITS binPath= "C:\Windows\System32\svchost.exe -k netsvcs" DisplayName= "Background Intelligent Transfer Service" depend= Rpcss/EventSystem start= auto obj= "LocalSystem" password= ""

sc description BITS "Transfers files in the background using idle network bandwidth. If the service is disabled, then any applications that depend on BITS, such as Windows Update or MSN Explorer, will be unable to automatically download programs and other information."

sc privs BITS SeCreateGlobalPrivilege/SeImpersonatePrivilege/SeTcbPrivilege/SeAssignPrimaryTokenPrivilege/SeIncreaseQuotaPrivilege

sc sdset BITS D:(A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;SAFA;WDWO;;;BA)

sc sidtype BITS UNRESTRICTED

ECHO Reset Windows Update

sc config wuauserv binPath= "C:\Windows\System32\svchost.exe -k netsvcs" DisplayName= "Windows Update" depend= Rpcss start= auto obj= "LocalSystem" password= ""

sc privs wuauserv SeAuditPrivilege/SeCreateGlobalPrivilege/SeCreatePageFilePrivilege/SeTcbPrivilege/SeAssignPrimaryTokenPrivilege/SeImpersonatePrivilege/SeIncreaseQuotaPrivilege/SeShutdownPrivilege

sc sdset wuauserv D:(A;;CCLCSWRPLORC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)S:(AU;FA;CCDCLCSWRPWPDTLOSDRCWDWO;;;WD)

sc sidtype wuauserv UNRESTRICTED

ECHO Reset Cryptographic Services

sc config CryptSvc binPath= "C:\Windows\system32\svchost.exe -k NetworkService" DisplayName= "Cryptographic Services" depend= Rpcss start= auto obj= "NT Authority\NetworkService" password= ""

sc privs CryptSvc SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege

sc sdset CryptSvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

sc sidtype CryptSvc UNRESTRICTED

ECHO Reset WMI Repository

net stop winmgmt

REN %systemroot%\system32\wbem\Repository Repository.old

ECHO Register Components

REGSVR32.EXE /u /s /i atl.dll

REGSVR32.EXE /u /s /i urlmon.dll

REGSVR32.EXE /u /s /i mshtml.dll

REGSVR32.EXE /u /s /i shdocvw.dll

REGSVR32.EXE /u /s /i browseui.dll

REGSVR32.EXE /u /s /i jscript.dll

REGSVR32.EXE /u /s /i vbscript.dll

REGSVR32.EXE /u /s /i scrrun.dll

REGSVR32.EXE /u /s /i msxml.dll

REGSVR32.EXE /u /s /i msxml6.dll

REGSVR32.EXE /u /s /i msxml3.dll

REGSVR32.EXE /u /s /i actxprxy.dll

REGSVR32.EXE /u /s /i softpub.dll

REGSVR32.EXE /u /s /i wintrust.dll

REGSVR32.EXE /u /s /i dssenh.dll

REGSVR32.EXE /u /s /i gpkcsp.dll

REGSVR32.EXE /u /s /i rsaenh.dll

REGSVR32.EXE /u /s /i sccbase.dll

REGSVR32.EXE /u /s /i slbcsp.dll

REGSVR32.EXE /u /s /i cryptdlg.dll

REGSVR32.EXE /u /s /i oleaut32.dll

REGSVR32.EXE /u /s /i ole32.dll

REGSVR32.EXE /u /s /i shell32.dll

REGSVR32.EXE /u /s /i initpki.dll

REGSVR32.EXE /u /s /i wuapi.dll

REGSVR32.EXE /u /s /i wuaueng.dll

REGSVR32.EXE /u /s /i wuaueng1.dll

REGSVR32.EXE /u /s /i wucltui.dll

REGSVR32.EXE /u /s /i wups.dll

REGSVR32.EXE /u /s /i wups2.dll

REGSVR32.EXE /u /s /i wuweb.dll

REGSVR32.EXE /u /s /i qmgr.dll

REGSVR32.EXE /u /s /i qmgrprxy.dll

REGSVR32.EXE /u /s /i wucltux.dll

REGSVR32.EXE /u /s /i muweb.dll

REGSVR32.EXE /u /s /i wuwebv.dll

BitsAdmin /RESET /allusers

ECHO Start Services

net start wuauserv

net start cryptsvc

net start bits

MSIEXEC /unregister

MSIEXEC /regserver

REGSVR32 /u /s /i MSI.dll

ECHO Finishing Up

shutdown -r -t 0

3- Go to Settings> Account> Sign in With a Microsoft account and follow the prompt to finish setting up your Microsoft Account.

4- Try again to download and launch your games

METHOD 2

1- Press Windows key + R on your keyboard to open Run window

2- In the Run window, type netplwiz then hit enter and the user account box should appear

3- In the user account box, click "Add" then enter a username like New and do not put any password

4- Click "Next" and "Finish"

5- In the user account box, click on the new user that you created and then click "Properties"

6- Click "Group Membership" tab

7- Click "Administrators' to make the new user as admin

8- Click "Apply" and "Ok"

9- Sign in with the new user account and try to download your game and launch them.

Regards,

Meta.Cosmos

Hi Charles-

Glad to know that you were able to install your Jigsaw.

Please do click on "Solved my Problem" if helpful.

Regards,

Meta.Cosmos

Do not do this. Microsoft Edge now unusable. Will not allow me to sign in to my account, show favorites, import favorites and will not allow me to close it. I think it is related to the minesweeper problem.

https://support.microsoft.com/en-us/instantanswers/69e76f90-d54c-44cf-9851-c2d1542790db/run-the-troubleshooter-for-windows-apps

Problem resolved :)

I followed these instructions and was able to download Jigsaw (I had uninstalled in attempt to correct original problem) and reinstall.  Easily recovered and downloaded my collection also.