Microsoft games are "currently not available in your account"

Anonymous
2017-07-07T13:41:30+00:00

I've been playing Solitare, Mahjong, Minesweeper, Taptiles, Jigsaw, and Sudoku daily for a long time. Starting yesterday afternoon with Minesweeper, I'm getting a "currently not available in your account" error from some of them. I tried uninstalling Minesweeper and now I cannot re-download for the same reason (it errors when trying to acquire the license from the Windows store). Today, Mahjong and Jigsaw started with the same behavior. As of right now, the only games that will load are Solitare, Taptiles and Sudoku. Xbox app loads fine. The store is able to download and install other apps and games without a problem. Everything else appears to be working fine.

This is on a first generation Surface Book (i5/256/dGPU), all current updates installed (I'm on the creator's update build of Win10). I have a separate desktop PC I have yet to check to see if the problem exists there, too.

I have tried wsreset and a reboot, but I refuse to re-register the store via command line. The last time I tried that, my store ended up so broken I had to do a total OS refresh and reinstall all my software. I don't have time for that right now.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2017-07-08T16:12:11+00:00

    Hi All -

    This is a known issue and MS is investigating this.

    For the meantime, please do the following steps:

    1- Go to Settings> Account> Sign in With a local account instead and follow the prompt to finish setting up your local account then sign out to your PC.

    2- Sign in with your local account> Click Search bar, type Command Prompt> Right click Command Prompt and select "Run as Administrator"

    3- Type this command and hit enter

    net stop wuauserv

    net stop bits

    net stop cryptsvc

    4- Disable your Anti Virus and do not close command prompt just yet

    5- type this command through command prompt again and hit enter

    net start wuauserv            

    net start bits

    net start cryptsvc

    6- Go to Settings> Account> Sign in With a Microsoft account and follow the prompt to finish setting up your Microsoft Account.

    7- Try again to launch your Microsoft Games.

    Hope this helps.

    Regards,

    Meta.Cosmos

    What exactly does this process accomplish? I see you're stopping and restarting the windows update service along with the background intelligent transfer service and the cryptographic service.

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  2. Anonymous
    2017-07-08T12:38:31+00:00

    After the first tech couldn't resolve the problem after about an hour and a half, he transferred the chat to another tech who did a remote access, actually saw what was happening ("I see it here as well") and continued to try and resolve for about another two and a half hours. Nothing. I hope they forwarded their findings to someone who can fix the problem. Still will not re-install. All of my other games (jigsaw, taptiles, shuffle party, etc.) all working well still. Just wish they would hurry up and get it fixed. I did let those two techs know that I was not the only one experiencing this problem.

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  3. Anonymous
    2017-07-08T04:13:32+00:00

    My Minesweeper started acting the same way this morning. Spent over 4 hours with MS techs trying to resolve the problem to no avail. I sure miss and want my Minesweeper!

    Are the MS techs going to continue to try and resolve?

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  4. Anonymous
    2017-07-08T00:44:25+00:00

    Thanks guys. Hopefully enough people will "me too" this thread that someone from Microsoft will take notice. There's a couple of threads here about Asphalt 8 exhibiting the same issue, and those threads are pretty long, so hopefully if the two problems are related, we'll see a fix soon.

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  5. Anonymous
    2017-07-08T00:36:30+00:00

    Happened to me today also.  PC and Surface Pro 4, Windows 10.

    Hey Microsoft, are you listening?

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