Microsoft games are "currently not available in your account"

I had just purchased the "Adera Deluxe Collectors Edition on Dec. 25 and today I didn't even get to move on to episode two. The game thinks I still need to purchase the remaining episodes. I go into my Microsoft store game library and get a "This item is not here" message.

The install under another MS account solution has been posted before and supposedly works. But it's also not a fantastic solution, considering you have to create another MS account if you don't already have more than one to use. You then have to remember that you have that other MS account in the future ... since they're connected to email addresses (or you create a new email address in the process... another not-so-ideal solution).

The troubleshooters on their own don't do anything (resetting the store doesn't do anything, I must've done it 20 times). I also ran the windows update troubleshooter 5-10 times. Neither helped. In the end, the games just started working again on their own.

I still believe this is Microsoft's problem. I can't explain why some of us have had our games just start working again (mine are still OK today), but that seems to be the case. For those still affected, hopefully it is fixed soon.

Well. The point that I decided to reinstall MS Mahjong several days ago. Since uninstall I cannot get it from MS Store with Code: 0x803F8001 (last checked a minute ago). So maybe it works for you - but for me not because Store returns the error.

Well, hopefully it means they are in the process of fixing it, then. I developed this problem on 7/7 with Minesweeper and finally was able to re-install it just a few minutes before I posted. I'll keep an eye on things, but I hope this means they're rolling out a fix (which probably will take some time to affect everyone, I imagine?)

Hi All -

Thank you for your patience.

We were able to check the issue and we managed to know the root cause.

Root Cause 1: Windows Store Data Base (SoftwareDistribution) not being configured

Root Cause 2: User Account Profile (Usually with MS account signed in with the account)

Here is a workaround:

METHOD 1:

1- Go to Settings> Account> Sign in With a local account instead and follow the prompt to finish setting up your local account then sign out to your PC.

2- Sign in with your local account> Please open Notepad and copy and paste the logs. Save as reset.bat Right click the batch file and choose Run as administrator.

@ECHO OFF

CD %windir%\system32

ECHO Stopping Services

net stop bits

net stop wuauserv

net stop cryptsvc

ECHO Delete Downloaded Updates

DEL "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"

ECHO Clear Update Cache

REN %systemroot%\SoftwareDistribution SoftwareDistribution.old REN %systemroot%\system32\catroot2 catroot2.old MKDIR %systemroot%\system32\catroot2

ECHO Reset BITS

sc config BITS binPath= "C:\Windows\System32\svchost.exe -k netsvcs" DisplayName= "Background Intelligent Transfer Service" depend= Rpcss/EventSystem start= auto obj= "LocalSystem" password= ""

sc description BITS "Transfers files in the background using idle network bandwidth. If the service is disabled, then any applications that depend on BITS, such as Windows Update or MSN Explorer, will be unable to automatically download programs and other information."

sc privs BITS SeCreateGlobalPrivilege/SeImpersonatePrivilege/SeTcbPrivilege/SeAssignPrimaryTokenPrivilege/SeIncreaseQuotaPrivilege

sc sdset BITS D:(A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;SAFA;WDWO;;;BA)

sc sidtype BITS UNRESTRICTED

ECHO Reset Windows Update

sc config wuauserv binPath= "C:\Windows\System32\svchost.exe -k netsvcs" DisplayName= "Windows Update" depend= Rpcss start= auto obj= "LocalSystem" password= ""

sc privs wuauserv SeAuditPrivilege/SeCreateGlobalPrivilege/SeCreatePageFilePrivilege/SeTcbPrivilege/SeAssignPrimaryTokenPrivilege/SeImpersonatePrivilege/SeIncreaseQuotaPrivilege/SeShutdownPrivilege

sc sdset wuauserv D:(A;;CCLCSWRPLORC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)S:(AU;FA;CCDCLCSWRPWPDTLOSDRCWDWO;;;WD)

sc sidtype wuauserv UNRESTRICTED

ECHO Reset Cryptographic Services

sc config CryptSvc binPath= "C:\Windows\system32\svchost.exe -k NetworkService" DisplayName= "Cryptographic Services" depend= Rpcss start= auto obj= "NT Authority\NetworkService" password= ""

sc privs CryptSvc SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege

sc sdset CryptSvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

sc sidtype CryptSvc UNRESTRICTED

ECHO Reset WMI Repository

net stop winmgmt

REN %systemroot%\system32\wbem\Repository Repository.old

ECHO Register Components

REGSVR32.EXE /u /s /i atl.dll

REGSVR32.EXE /u /s /i urlmon.dll

REGSVR32.EXE /u /s /i mshtml.dll

REGSVR32.EXE /u /s /i shdocvw.dll

REGSVR32.EXE /u /s /i browseui.dll

REGSVR32.EXE /u /s /i jscript.dll

REGSVR32.EXE /u /s /i vbscript.dll

REGSVR32.EXE /u /s /i scrrun.dll

REGSVR32.EXE /u /s /i msxml.dll

REGSVR32.EXE /u /s /i msxml6.dll

REGSVR32.EXE /u /s /i msxml3.dll

REGSVR32.EXE /u /s /i actxprxy.dll

REGSVR32.EXE /u /s /i softpub.dll

REGSVR32.EXE /u /s /i wintrust.dll

REGSVR32.EXE /u /s /i dssenh.dll

REGSVR32.EXE /u /s /i gpkcsp.dll

REGSVR32.EXE /u /s /i rsaenh.dll

REGSVR32.EXE /u /s /i sccbase.dll

REGSVR32.EXE /u /s /i slbcsp.dll

REGSVR32.EXE /u /s /i cryptdlg.dll

REGSVR32.EXE /u /s /i oleaut32.dll

REGSVR32.EXE /u /s /i ole32.dll

REGSVR32.EXE /u /s /i shell32.dll

REGSVR32.EXE /u /s /i initpki.dll

REGSVR32.EXE /u /s /i wuapi.dll

REGSVR32.EXE /u /s /i wuaueng.dll

REGSVR32.EXE /u /s /i wuaueng1.dll

REGSVR32.EXE /u /s /i wucltui.dll

REGSVR32.EXE /u /s /i wups.dll

REGSVR32.EXE /u /s /i wups2.dll

REGSVR32.EXE /u /s /i wuweb.dll

REGSVR32.EXE /u /s /i qmgr.dll

REGSVR32.EXE /u /s /i qmgrprxy.dll

REGSVR32.EXE /u /s /i wucltux.dll

REGSVR32.EXE /u /s /i muweb.dll

REGSVR32.EXE /u /s /i wuwebv.dll

BitsAdmin /RESET /allusers

ECHO Start Services

net start wuauserv

net start cryptsvc

net start bits

MSIEXEC /unregister

MSIEXEC /regserver

REGSVR32 /u /s /i MSI.dll

ECHO Finishing Up

shutdown -r -t 0

3- Go to Settings> Account> Sign in With a Microsoft account and follow the prompt to finish setting up your Microsoft Account.

4- Try again to download and launch your games

METHOD 2

1- Press Windows key + R on your keyboard to open Run window

2- In the Run window, type netplwiz then hit enter and the user account box should appear

3- In the user account box, click "Add" then enter a username like New and do not put any password

4- Click "Next" and "Finish"

5- In the user account box, click on the new user that you created and then click "Properties"

6- Click "Group Membership" tab

7- Click "Administrators' to make the new user as admin

8- Click "Apply" and "Ok"

9- Sign in with the new user account and try to download your game and launch them.

Regards,

Meta.Cosmos

I have the same problem with Minesweeper, Mahjong and Jigsaw. Sudoku and Taptiles work ... for the moment.

I have the same problem when I use my account on different computers. I have no problem when I use different accounts on the same computer. So obviously a problem with some Microsoft accounts.

I did a Perfect in Minesweeper and Mahjong for 3 years in a raw, but if it goes this way, it will be the end.