Windows 10 SmartScreen- "check apps and files" options greyed out

Anonymous
2017-05-15T01:43:15+00:00

In Windows Defender settings the options for "check apps and files" are greyed out.

Does anyone know how to fix this?

I am running Windows 10 Pro X64, Version 1703, OS Build 15063.296

* Moved from: Windows / Windows 10 / Security & privacy / PC

* Moved from Virus & Malware

* Original title: Windows Defender "check apps and files" options greyed out

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-05-30T03:52:07+00:00

    Hello Hairy,

    It appears that you're having issues with the Check apps and files option of your Windows defender. For us to effectively assist you with your concern, we would like to know the following:

    • When did you start experiencing the problem?
    • Did you make any significant changes prior to the issue?
    • Have you tried restarting your computer? This helps to resolve common computer problems by refreshing all the programs and services.

    Regards.

    Are you joking?

    Have you not read the thread?

    Can we please have someone with some knowledge look at this issue?

    To answer your queries:-

    • When did you start experiencing the problem?
    • See the date of my first entry.
    • Did you make any significant changes prior to the issue?
    • Aside from a refresh and upgrade to latest level. No
    • Have you tried restarting your computer? This helps to resolve common computer problems by refreshing all the programs and services.
    • Please don't give me that old cop out. I would obviously have restarted after the upgrade and each day since.

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  2. Anonymous
    2017-06-02T04:26:46+00:00

    Hi,

    If the first solution did not work for you. We suggest to run the Windows Update Troubleshooter to check and scan for corruption errors during the update. To perform the task, kindly follow the steps provided on the article below:

    Fix Windows Update errors by using the DISM or System Update Readiness tool

    Regards.

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  3. Anonymous
    2017-06-02T05:06:55+00:00

    Hi,

    If the first solution did not work for you. We suggest to run the Windows Update Troubleshooter to check and scan for corruption errors during the update. To perform the task, kindly follow the steps provided on the article below:

    Fix Windows Update errors by using the DISM or System Update Readiness tool

    Regards.

    Hi,

    Did all that. Did not make any difference.

    Results and logs attached.

    The last line stated "Run Windows Update again".

    Does that mean just run an update check or must I redo the Creator Update?

    Copy of log here:- https://www.dropbox.com/s/zvt5vcw5n9cvha2/CBS.log?dl=0

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  4. Anonymous
    2017-06-02T21:26:41+00:00

    Thank you for providing us a feedback, running an update would be a good way to help keep all Windows 10 systems secure and to provide the latest features and improvements. To run the tool, follow the instructions on the article below to install the latest version of Windows 10.

    Update Windows 10

    For any concerns, don't hesitate to get back to us.

    Regards.

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  5. Anonymous
    2017-06-02T23:21:28+00:00

    System is up to date.

    But the problem remains.

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