Windows 10 SmartScreen- "check apps and files" options greyed out

Hello Hairy,

It appears that you're having issues with the Check apps and files option of your Windows defender. For us to effectively assist you with your concern, we would like to know the following:

• When did you start experiencing the problem?
• Did you make any significant changes prior to the issue?
• Have you tried restarting your computer? This helps to resolve common computer problems by refreshing all the programs and services.

Regards.

Are you joking?

Have you not read the thread?

Can we please have someone with some knowledge look at this issue?

To answer your queries:-

• When did you start experiencing the problem?
• See the date of my first entry.
• Did you make any significant changes prior to the issue?
• Aside from a refresh and upgrade to latest level. No
• Have you tried restarting your computer? This helps to resolve common computer problems by refreshing all the programs and services.
• Please don't give me that old cop out. I would obviously have restarted after the upgrade and each day since.

Hello Hairy,

It appears that you're having issues with the Check apps and files option of your Windows defender. For us to effectively assist you with your concern, we would like to know the following:

• When did you start experiencing the problem?
• Did you make any significant changes prior to the issue?
• Have you tried restarting your computer? This helps to resolve common computer problems by refreshing all the programs and services.

Regards.

I have the exactly same problem, is there any fix to it? I don't have any third party anti-virus program installed

I was previously running aVast but I removed it using the recommended complete uninstaller.

Hi Hairy,

Thank you for giving us an update. Before we proceed with the next troubleshooting steps, we'd like to collect more information to know how we can deliver the best resolution to your concern. Kindly answer the following:

• Did you install new programs or updates before getting this problem in Windows Defender?
• Were you previously using a different security software on the PC?

If a third-party antivirus program was previously running on the computer, it's possible that it wasn't removed completely. If that is the case, we suggest getting the corresponding uninstaller for the third-party software you were using before. Once all traces of the old program have been removed, see if the options will be available when using Defender.

Keep us updated so we can assist you further if necessary.

Regards.