Windows 10 SmartScreen- "check apps and files" options greyed out

Anonymous
2017-05-15T01:43:15+00:00

In Windows Defender settings the options for "check apps and files" are greyed out.

Does anyone know how to fix this?

I am running Windows 10 Pro X64, Version 1703, OS Build 15063.296

* Moved from: Windows / Windows 10 / Security & privacy / PC

* Moved from Virus & Malware

* Original title: Windows Defender "check apps and files" options greyed out

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-10-17T13:50:24+00:00

    Hi,

    Thank you for reporting this issue and describing all the steps you have taken to address it. Your feedback is highly appreciated and will help us to improve our ability to serve you and other users. Since the steps mentioned in this thread didn't help, we encourage you to submit this issue to the Feedback Hub.

    You can report this issue or upvote an existing feedback item by following the steps provided on this link.

    Feel free to get back to us if we can help you with anything else.

    With all due respect but I did that a long time ago already, but to no avail.

    So what is the point of doing it again.

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  2. Anonymous
    2017-10-17T13:01:41+00:00

    Hi,

    Thank you for reporting this issue and describing all the steps you have taken to address it. Your feedback is highly appreciated and will help us to improve our ability to serve you and other users. Since the steps mentioned in this thread didn't help, we encourage you to submit this issue to the Feedback Hub.

    You can report this issue or upvote an existing feedback item by following the steps provided on this link.

    Feel free to get back to us if we can help you with anything else.

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  3. Anonymous
    2017-10-17T10:03:16+00:00

    Bump, I have this same issue - never installed any anti-virus software nor had any prior issues. I've kept my system up-to-date, ran SFC and did all troubleshooting steps in this thread to no avail.

    If I get told to restart my computer one more time, I will lose my sanity.

    "This setting is managed by your administrator", but I am the administrator...

    Thanks

    It seems this is going to be a never ending story. MS does not respond so until when do we have to wait until a proper answer will be given?

    Thanks

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    2 people found this answer helpful.
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  4. Anonymous
    2017-10-17T10:00:01+00:00

    Bump, I have this same issue - never installed any anti-virus software nor had any prior issues. I've kept my system up-to-date, ran SFC and did all troubleshooting steps in this thread to no avail.

    If I get told to restart my computer one more time, I will lose my sanity.

    "This setting is managed by your administrator", but I am the administrator...

    Thanks

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    1 person found this answer helpful.
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  5. Anonymous
    2017-10-15T10:38:42+00:00

    I am encountering the same issue and I have tried everything that has been suggested in this thread. The problem is not fixed. Microsoft, can we have some real tech guys instead of these kids, please?

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    2 people found this answer helpful.
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