Whatsapp stuck on loading screen - Windows phone 10

Anonymous
2017-03-06T06:55:06+00:00

hi i recently updated whatsapp on my phone and now its stuck on loading screen even though i restarted and hard reset my phone. Any suggestion to solve this issue.

Thanks Fab

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2018-01-20T15:36:52+00:00

    This what I want to avoid as I have not the time to setup my phone completely new.

    The last Update which was responsible for the whole mess needed nearly half a day to setup.

    I fear a complete reset will take even more time.

    As I have to work a bit, for I already spent too much time on this.

    Additionally I think this is no guaranteed solution if I watch at the results of other people who did it.

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  2. Anonymous
    2018-01-20T21:40:35+00:00

    Yes, I have the same issue. I work everyday and can't do without a working phone.

    The issue for my now occurs half of the day and the other half of the day the Apps work. 

    This really drives me crazy. I have always had such a reliable phone! Please fix this Microsoft!

    EDIT 21-1-2018: I've run my device past the Device Recovery tool on PC ... now installing every single update ... this is taking me alllll day. Really hope it works!

    Status of Lumia 930 recovery on Twitter

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  3. Anonymous
    2018-01-22T16:36:51+00:00

    Did the recovery solve the problem?

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  4. Anonymous
    2018-01-22T16:41:09+00:00

    I can confirm that the Device Recovery solved the problem ... but it is a process that takes quite some time. 

    Depending on your device you might start at WP 8, 8.1 or vanilla WM 10 ... and it you still need to install all the updates in between.

    Also WhatsApp backup doesn't always work as well. Mine could be restored, although I did have a backup on OneDrive. It was however the only way to get it all to work again, so it was worth it.

    Word of advice:

    Use a new Microsoft Account on your phone after you have recovered it, but before you install all the updates. Install ALL the updates, than do a Factory Reset on your phone. This will keep your OS version, but delete every App and account info. Now login with your own account and use your backup.

    Your WM 10 backups won't be fully compatible with WP 8  or WP 8.1 or older builds of WM 10. So first getting the latest build and than restoring your settings from backup is a good practice.

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  5. Anonymous
    2018-01-23T13:34:51+00:00

    Worked for a couple of minutes, now is stuck again...

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