Malicious Software Removal Tool in Win10 Home won't run

Anonymous
2017-06-12T20:10:34+00:00

I am running Windows 10 Home 64bit. I used to run the Malicious Software Removal Tool, but, all of a sudden, it doesn't run any more.

I've downloaded the most up to date version available from the MS website.

I've tried running it as Admin as well.

But, the tool just doesn't run.

Any ideas, please?

Moved from Windows

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-06-14T22:08:22+00:00

    RikDatta,

    Consider option # 1 in the article below from TenForums.  I realize that you Londoners are eight hours advanced to P.S.T. here in San Diego, so I will load you up for tomorrow morning.  There is something here.

    https://www.tenforums.com/tutorials/2969-enable-disable-elevated-administrator-account-windows-10-a.html

    Later,

    Wayne

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  2. Anonymous
    2017-06-14T21:53:40+00:00

    Hi,

    If you have not yet done so, in file explorer navigate to Windows >System 32 >MRT.exe then right-click on MRT.exe and select properties. In the General tab make sure that the Read only checkbox is clear. In the security tab you can check what the permissions settings are for your account.

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  3. Anonymous
    2017-06-14T21:43:15+00:00

    Hello Rob Koch,

    Excellent post Rob.  Thank you for your contribution. 

    We are stuck at this point in time.... RikDatta, is unable to execute a MRT scan in the run box.  He was previously able to do this.  A message is prompted "System Administrator has blocked this app from running" ...but RikDatta is the Administrator of his computer.

    We have tried some strategies all unsuccessful so far.  Any suggestions?

    Regards,

    Wayne

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  4. Anonymous
    2017-06-14T20:24:03+00:00

    Great write-up Rob, very thorough and informative.

    This confirms what I had suspected was the case concerning the files infected counter showing that X number of files had been detected as the scan was in progress but then the end result of the scan was "No infection found."

    As a point of interest, below is a copy of the log entry for the full MSRT scan that I had run and was referring to in my previous reply on June 12th. (This scan had shown a count of 10 files infected at approximately the 75% point of the scan).

    Microsoft Windows Malicious Software Removal Tool v5.48, May 2017 (build 5.48.13803.0)

    Started On Mon Jun 12 15:44:19 2017

    Engine: 1.1.13704.0

    Signatures: 1.243.729.0

    Run Mode: Interactive Graphical Mode

    Results Summary:

    No infection found.

    Successfully Submitted MAPS Report

    Successfully Submitted Heartbeat Report

    Microsoft Windows Malicious Software Removal Tool Finished On Mon Jun 12 18:23:44 2017

    Return code: 0 (0x0)

    Thanks again for the detailed info Rob.

    -Richard

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  5. Anonymous
    2017-06-14T19:46:29+00:00

    That's very kind of you, Wayne.

    For one moment, I thought that the issue had resolved itself.

    I look forward to anything you may find.

    Cheers.

    Rik.

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