Malicious Software Removal Tool in Win10 Home won't run

Anonymous
2017-06-12T20:10:34+00:00

I am running Windows 10 Home 64bit. I used to run the Malicious Software Removal Tool, but, all of a sudden, it doesn't run any more.

I've downloaded the most up to date version available from the MS website.

I've tried running it as Admin as well.

But, the tool just doesn't run.

Any ideas, please?

Moved from Windows

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2017-06-14T15:25:07+00:00

    Hi Wayne.

    I ran the net user administrator /active:yes command, as you suggested.

    And I get to sign in as an Admin.

    I tried to run the tool manually, and got the same result. In other words, it just doesn't run.

    If I use the MRT command in the 'run' box', then I get exactly the same message: 'This app has bee blocked by your system administrator.'

    So, no difference.

    And you can see, below, that I am logged in as an Administrator:

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  2. Anonymous
    2017-06-14T15:00:09+00:00

    RikDatta,

    Modification:

    The article previously cited  uses this command:  net user administrator /active:nowith a colon after the word active and before the word no.

    Wayne

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  3. Anonymous
    2017-06-14T14:53:16+00:00

    RikDatta,

    Reboot and see if your desktop is normal or not.  If not, open an elevated command prompt and type

    net user administrator active/no to  reverse the command you previously entered.  

    Read again:https://www.ghacks.net/2014/11/12/how-to-enable-the-hidden-windows-10-administrator-account/

    Update me.

    Wayne

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  4. Anonymous
    2017-06-14T14:25:34+00:00

    Hi Wayne.

    I've done what you suggest in your post: used the net user administrator active/yes command.

    This now allows me to log in as Admin, but the desktop is completely different. So, from my point of view, I'm not at the same place, if you know what I mean?

    Because, my question would be, what's the point of me setting myself up as the Administrator, in the first place then?

    And I couldn't see all the items that were on my normal desktop.

    However, I will try that again, and see what happens.

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  5. Anonymous
    2017-06-14T14:14:25+00:00

    Hi Richard.

    The thinking is pretty simple.

    Something was working, and now it's not.

    I want to find out why it's not working. So, if that's 'fixation', then I'm comfortable with that.

    I've tried as much as I could, to find out why it's not working. Having not succeeded, I thought I would ask on this forum.

    I'm logged in as an Administrator, and yet:

    I keep getting a message (if I use the MRT command) that the System Administrator has blocked this App.

    Or

    If I run the tool manually, noting happens. The tool doesn't run and there's no indication as to why it's not run.

    So, I'm trying to find out WHY it's not working.

    I could also ask, how does one know whether the tool has run in the background?

    Does the system give any sort of indication that the tool has run?

    I know that people have said on this forum that if there's a problem that you will be notified. But, how does one know that the tool has run?

    So, it's also a case of trying to build knowledge.

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