Malicious Software Removal Tool in Win10 Home won't run

Anonymous
2017-06-12T20:10:34+00:00

I am running Windows 10 Home 64bit. I used to run the Malicious Software Removal Tool, but, all of a sudden, it doesn't run any more.

I've downloaded the most up to date version available from the MS website.

I've tried running it as Admin as well.

But, the tool just doesn't run.

Any ideas, please?

Moved from Windows

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2017-06-12T22:45:08+00:00

    RikDatta, Richard,

    #3 Option 

    Can the MSRT be run in safe mode?   Enter Safe Mode then In the run box type mrt.  I'll give my results forth with.

    Wayne

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  2. Anonymous
    2017-06-12T22:44:32+00:00

    Perhaps using Disk Cleanup >Cleanup System files >Temporary files would do it?

    https://www.tenforums.com/tutorials/3012-open-use-disk-cleanup-windows-10-a.html

    (The full (all drives) MRT scan is still running, so far it reports 8 files infected that the quick scan had not shown. This is the first time that I have manually run a MRT full scan, interested to see what and where these files are.)

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  3. Anonymous
    2017-06-12T22:24:49+00:00

    RikDatta,

    Yes, I cannot find KB890830 among updates than can be uninstalled....MS apparently doesn't give that option to remove it. 

    This supports what Richard said about the MRT being a temporary directory on the root drive.

    So #2 option is not available.....that of uninstalling the KB890830 May MRT update.

    Is #1 our next option?  What does Richard propose?

    Wayne

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  4. Anonymous
    2017-06-12T22:11:11+00:00

    That's most likely because it doesn't actually get installed, it resides in temp folders.

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  5. Anonymous
    2017-06-12T22:03:04+00:00

    Richard.

    I did read your post and I've already been to a page that explained all that.

    I did a fair bit of investigation, before asking for help here.

    And I appreciate all the help anyone is giving.

    Whilst the system may run the tool and then delete the relevant files:

    My question is how come I was running the tool before, and now it's not working at all.

    I've tried running 'MRT' and running it as an administrator.

    And the system replies (as I stated earlier) that the system admin has blocked this app.

    Wayne.

    I looked as you suggested and KB890830 for May 2017 doesn't seem to appear in the list.

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