Linx 1020 tablet will not work after Windows Update

Sadly I have to add my name to the list of people with dead Linx 1020 Tablets, as mine followed the exact same route as the others on here.

I now have a totally dead device which doesn't respond to anything, with no choice but to return it to Exertis for replacement under warranty.

The real annoying part is I have set everything the way I wanted it and now have to start again from scratch..

In case anyone is thinking about taking the back off to disconnect the power, don't bother it makes no difference..

Hi Guys,

I hear ya...this whole situation is maddening and beyond belief!

I may now have yet another brand new Linx 1020 tablet but to keep it that way I simply cannot risk logging on to the internet.  This was evident earlier this evening when I launched Windows Defender and did a definitions update, which took a matter of second but in that time Windows Update had tried to download and install an update.  Fortunately this failed as I swiftly disconnected my Wifi connection.

Exertis were slow off the mark to recognise and respond to the issue that has affected our tablets, however, we should bear in mind that it is in fact a Microsoft issue that has caused our tablets to stop working.

It is not my place to defend Exertis but I genuinely believe they are now doing their best to resolve the issue.  The difficulty Exertis has is reaching out to Linx 1020 owners prior to these harmful Windows Updates being downloaded an installed.  For far too many of us our first contact with Exertis (Linx Support) is after our tablets have been disabled when it is sadly too late.  Likewise people have tried to raise awareness on this forum and the Linx forum, but again the message is reaching Linx 1020 owners who have already been affected.

Microsoft on the other hand does have the means to communicate with Windows 10 users, it does all the time through these automatic Windows Updates.  Since ultimately Microsoft is responsible for what is downloaded via Windows Updates surely swift action from them could have prevented some of the damage that has been caused?

Why is it that days after this issue was raised Linx 1020's continue to be rendered unusable and how will we know when it is finally safe to go online without the risk of a Windows Update wrecking our tablets?

It seems to me rather telling that 48 hours after this question was raised on this forum there is still no official response from Microsoft.

I guess watch this space.

Kind Regards,

Marc

Hi Guys,

There is a temporary solution to the Windows Update issue that Exertis recommends Linx 1020 owners apply without delay until a fix is available.

Set your internet connection to Metered connection and this should prevent Windows from automatically updating.  How to do this depends on the version of Windows 10 you are running. 

I turned my Wifi on and clicked Settings, then Network & Internet, then I scrolled down and clicked on Advanced options and set the tab to On for Metered connection.

N.B. Just remember if you use another internet connection elsewhere you will also need to set this to Metered, i.e. a public Wifi network or a friend's Wifi network.

It is also worth bearing in mind that if you sync your devices, i.e. your Linx 1020 with a Windows 10 laptop and/or phone, then this setting may be applied to all the devices.  I just found this out when I checked my laptop settings.

Kind Regards,

Marc

I know this doesn't say much but I belive the device does power up but the display isn't working. I plugged in an external HD and pressed the power button and the power light on the drive came on. If I press and hold the power button the power light goes off.

I next tried plugging my 1020 into a TV using a mini HDMI lead, but sadly there was no display.

My guess is that if I had a bootable USB stick with the correct drivers on it would boot - but I've no way of trying that.

Maybe one of the wizz kids on here could try..