Linx 1020 tablet will not work after Windows Update

Anonymous
2017-05-03T08:47:30+00:00

Yesterday evening I updated my Linx 1020 tablet via Windows Update.  Three updates were downloaded and installed, which I have listed below. (N.B. for the benefit of Microsoft Support my Link 1020 came pre-installed with Windows 10 and is still under manufacturer's warranty)

1) Update for Windows Defender

2) Cumulative Update for Windows 10

3) Insyde Firmware update  (this required a restart)

After Windows downloaded and installed the updates I was required to restart so I opted to update and reboot.  My Linx 1020 shut down normally and the Linx logo display as it started to reboot.  However, after this point the screen remained black and no matter what I tried I could not start my tablet.  The orange power light also does not display when on mains power.  Prior to shut down my Linx 1020 was 97% charged and on mains power.

Since yesterday I have tried repeatedly to boot my Linx 1020 to no avail.  To all intents and purposes my Linx 1020 is dead and it is my belief that one or more of the Windows updates is responsible for this rather than a fault with my Linx 1020.  The most probable culprit is the Insyde Firmware update as this required the restart.

I have read on the LinxTablet.co.uk forum that other Linx tablet owners have experienced a similar issue after performing a Windows Update.

I am waiting for a reply from Exertis (Linx support) regarding this issue but as the evidence clearly points towards an issue with Windows Update I would be grateful for a response from Microsoft Support, setting out how Microsoft intends to help Linx owners resolve this issue.

To reiterate: my Linx 1020 tablet is dead and cannot boot due to a fault with Windows Update!!

Moved from: Windows /Windows 10 /Power on or off a device /PC

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-05-05T09:25:43+00:00

    I am having the same issue and it happened after windows update and my new linx 1020 is not booting up, is there a resolution from microsoft  ?

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  2. Anonymous
    2017-05-05T09:30:14+00:00

    I am having the same issue and it happened after windows update and my new linx 1020 is not booting up, is there a resolution from microsoft ?

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  3. Anonymous
    2017-05-05T09:40:22+00:00

    As far as I am aware no official fix has been announced by Microsoft.

    However, I heard from a Linx 1020 owner this morning that a compatibility fix may now be included in the latest Windows Update.

    Unfortunately for those of us that have already been affected by this issue it is very much a case of being too little too late.

    I have left my Linx 1020 unplugged for 18 hours and I have just followed the advice from Exertis (Linx Support) about doing a soft reset and my tablet will simply not even power up.  It is dead as a Dodo!

    I rather fear you may well have to return you Linx 1020 to the retailer for an exchange or refund; as I shall be doing shortly for the second time in two days!

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  4. Anonymous
    2017-05-05T12:26:55+00:00

    Hi Guys,

    I had a very helpful and constructive phone call from Linx Support earlier today.

    Obviously Linx are aware of the issues we have been experiencing and confirmed to me that it is the Microsoft Update that is the cause.  Also at present it is thought that this issue only affects Linx 1020 tablets.

    The advice from Linx Support is to set how updates are delivered to metered connections until such time as a Microsoft fix is confirmed.

    Argos have again kindly exchanged my tablet for a new Linx 1020 and this time I am taking no chances.

    Unfortunately for Linx 1020 owners who have already been affected by the Microsoft Update issue the only option is to take it back to the retailer for an exchange or refund.

    Kind Regards,

    Marc

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  5. Anonymous
    2017-05-05T18:47:27+00:00

    I had exactly the same issue my 3 week old linx 1020 downloaded and installed the updates you stated and it will not boot, charge or do anything. i took it back to argos who replaced it with a new one and i had the same issue within one day, now i have another 1 day old tablet dead. It was the same updates that caused the problem. I will be back to argos in the morning and get a refund and buy a new one (not a linx). This is a crazy situation and linx and microsoft are too slow at addressing the problem..good luck with yours guys.

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