Linx 1020 tablet will not work after Windows Update

Anonymous
2017-05-03T08:47:30+00:00

Yesterday evening I updated my Linx 1020 tablet via Windows Update.  Three updates were downloaded and installed, which I have listed below. (N.B. for the benefit of Microsoft Support my Link 1020 came pre-installed with Windows 10 and is still under manufacturer's warranty)

1) Update for Windows Defender

2) Cumulative Update for Windows 10

3) Insyde Firmware update  (this required a restart)

After Windows downloaded and installed the updates I was required to restart so I opted to update and reboot.  My Linx 1020 shut down normally and the Linx logo display as it started to reboot.  However, after this point the screen remained black and no matter what I tried I could not start my tablet.  The orange power light also does not display when on mains power.  Prior to shut down my Linx 1020 was 97% charged and on mains power.

Since yesterday I have tried repeatedly to boot my Linx 1020 to no avail.  To all intents and purposes my Linx 1020 is dead and it is my belief that one or more of the Windows updates is responsible for this rather than a fault with my Linx 1020.  The most probable culprit is the Insyde Firmware update as this required the restart.

I have read on the LinxTablet.co.uk forum that other Linx tablet owners have experienced a similar issue after performing a Windows Update.

I am waiting for a reply from Exertis (Linx support) regarding this issue but as the evidence clearly points towards an issue with Windows Update I would be grateful for a response from Microsoft Support, setting out how Microsoft intends to help Linx owners resolve this issue.

To reiterate: my Linx 1020 tablet is dead and cannot boot due to a fault with Windows Update!!

Moved from: Windows /Windows 10 /Power on or off a device /PC

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-03T15:17:38+00:00

    I Downloaded and installed the driver all went well. Thanks for the help. Martin.

    Thanks for the useful  information.

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  2. Anonymous
    2018-01-29T09:46:23+00:00

    How can i fix the issue if my tablet will not switch on after doing a factory reset?

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  3. Anonymous
    2018-02-02T16:05:00+00:00

    Hi,

    Based on the information you have provided, I recommend that you bring your tablet to the nearest manufacturer's physical store. If you cannot turn on your tablet after factory reset, it is possible that it is an hardware issue.

    Let us know how it goes.

    Regards.

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  4. Anonymous
    2018-02-03T08:32:51+00:00

    Thank you.  After reading various websites I managed to hard boot my tablet and finish the factory reset.  I then installed the Linx Firmware Update Tool V2.  I have had the same problems as many others for months with the "stop error".  I hope the update will solve my problem.  But possibly won't know till I have to do more updates for windows!!

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  5. Anonymous
    2018-02-04T18:31:40+00:00

    I understand. If something came up, don't hesitate to create a thread. We will do our best to help out.

    Regards.

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    2 people found this answer helpful.
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