Linx 1020 tablet will not work after Windows Update

Anonymous
2017-05-03T08:47:30+00:00

Yesterday evening I updated my Linx 1020 tablet via Windows Update.  Three updates were downloaded and installed, which I have listed below. (N.B. for the benefit of Microsoft Support my Link 1020 came pre-installed with Windows 10 and is still under manufacturer's warranty)

1) Update for Windows Defender

2) Cumulative Update for Windows 10

3) Insyde Firmware update  (this required a restart)

After Windows downloaded and installed the updates I was required to restart so I opted to update and reboot.  My Linx 1020 shut down normally and the Linx logo display as it started to reboot.  However, after this point the screen remained black and no matter what I tried I could not start my tablet.  The orange power light also does not display when on mains power.  Prior to shut down my Linx 1020 was 97% charged and on mains power.

Since yesterday I have tried repeatedly to boot my Linx 1020 to no avail.  To all intents and purposes my Linx 1020 is dead and it is my belief that one or more of the Windows updates is responsible for this rather than a fault with my Linx 1020.  The most probable culprit is the Insyde Firmware update as this required the restart.

I have read on the LinxTablet.co.uk forum that other Linx tablet owners have experienced a similar issue after performing a Windows Update.

I am waiting for a reply from Exertis (Linx support) regarding this issue but as the evidence clearly points towards an issue with Windows Update I would be grateful for a response from Microsoft Support, setting out how Microsoft intends to help Linx owners resolve this issue.

To reiterate: my Linx 1020 tablet is dead and cannot boot due to a fault with Windows Update!!

Moved from: Windows /Windows 10 /Power on or off a device /PC

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-05-20T11:05:17+00:00

    I believe the problem is now resolved as I received a replacement yesterday and I've done all the updates and it's working fine.

    There was an announcement on Amazon earlier this week:

    A firmware download was released to Windows Update to resolve a potential issue where some Linx 1020 might struggle to upgrade from Windows 10 Anniversary edition (RS1) to Windows 10 Creators Update (RS2). During the release we received feedback that some devices installing the update would no longer power on.

    The firmware has since been removed from Windows Update so no other customers will be affected.

    We are working hard to ensure that all customers affected by the problem are having their devices replaced as soon as possible. If you are affected and have not yet contacted us, please do so via the Linx Support email – ******@exertis.co.uk.

    Regards,

    Linx Team

    Finally a solution - but this has cost someone a fortune..

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  2. Anonymous
    2017-05-20T10:40:43+00:00

    On the plus side it does appear that this issue has finally been resolved, at least in so far as my latest 1020 is still running without problems and installing updates (albeit metered connection still).

    However, since MS Support and Exertis have not even provided an official explanation of what caused the problem it is hardly surprising that we have not had a response from MS Support on here.

    It's probably the case that we Linx 1020 owners are too few to warrant a response from a huge multinational conglomerate like MS.

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  3. Anonymous
    2017-05-19T00:38:08+00:00

    Still no resolution to this - what kind of service is this Microsoft?

    I would be nice to even get a reply from MS support..

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  4. Anonymous
    2017-05-16T11:26:59+00:00

    Interesting, Tex.   I did the same with my previous two 1020's after they got bricked but it made no difference.

    Glad yours is okay.

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  5. Anonymous
    2017-05-16T11:13:44+00:00

    I had the same issue guys but just removed my SD card and tried to power up and Boom!! it's up and running

    Tex

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