Infineon TPM Professional Package can't be uninstalled

Anonymous
2017-09-08T12:36:58+00:00

I keep getting a message when I try and update, stating that; Uninstall this app now because it isn't compatible with Windows 10.

I've searched under Add/Delete Programs, File locations on C: and any other locations such as temp files etc, and can not locate this folder/file anywhere on my computer. How do I uninstall this app when I can't find it?

Moved from: [Windows / Windows 10 / Install, upgrade, & activate / PC]

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-10-28T19:27:55+00:00

Same here, I had an Infineon folder on my desktop inside a folder with all my motherboard drivers. When I deleted it, I was able to install the update with no problem. 

If anyone has a problem locating the Infineon Folder on their PC, the "Everything" app from voidtools.com really helps as it searches in seconds through every single file and folder on the computer.

Was this answer helpful?

300+ people found this answer helpful.
0 comments

72 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2017-12-28T11:23:56+00:00

    Because so many suffer this problem I would like to offer my solution.

    When the computer tries to upgrade it searches for the Infineon folder (or name, or maybe content). This means that if you have an archive of old software which contains the "old" TPM software, your upgrade will hang. The solution is simple, move the archive to a location that can be switched off (like an external disk) and switch that location off.

    The upgrade program will not be able to find the Infineon folder and will not hang.

    I am a little annoyed by this. Whenever you upgrade or change anything you are recommended to make a back-up. Now it seems these back-ups are creating problems. Something I thought MS would have realised.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2018-01-01T08:02:06+00:00

    Worked well.  It is truly aggravating that MS causes this problem and doesn't programs the upgrade install to automatically handle this.  Thanks for your help.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-01-04T15:48:34+00:00

    Hi, and thanks!

    The tool Everthing from voidtools.com was really a nice helper!

    I found a bunch of files in SWSETUP\ProtectTools\Embedded\Win32 that did contain the word Infineon, but no file itself was named so.

    I removed them, and after that the setup contiued.

    But it's wierd that the installaton process hangs on whats stored on my disk! It should focus on whats really installed on the system, not on what the disk happens to include! If this disk happens to be a backup from other machines, then it becomes a showstopper for further updates. Must be a bug.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  4. Anonymous
    2018-01-04T16:00:43+00:00

    What I found odd was that I could not uninstall the package through the usual uninstall procedure. Nor could I find it on my system drive. I have an external archive where I keep everything from the past.

    If the package is still in the SWSETUP it will be found. In my case there was an Infineon folder, on an external drive (my archive from the days I still used XP). Why the update was looking there I have no idea.

    It is sad that anyone should need a third party tool, when, in principle, the solution is actually very simple. Not one of MS's finest moments. Although I am quite content with the new Windows 10 (although I might regret saying this).

    Was this answer helpful?

    0 comments