Infineon TPM Professional Package can't be uninstalled

Anonymous
2017-09-08T12:36:58+00:00

I keep getting a message when I try and update, stating that; Uninstall this app now because it isn't compatible with Windows 10.

I've searched under Add/Delete Programs, File locations on C: and any other locations such as temp files etc, and can not locate this folder/file anywhere on my computer. How do I uninstall this app when I can't find it?

Moved from: [Windows / Windows 10 / Install, upgrade, & activate / PC]

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-10-28T19:27:55+00:00

Same here, I had an Infineon folder on my desktop inside a folder with all my motherboard drivers. When I deleted it, I was able to install the update with no problem. 

If anyone has a problem locating the Infineon Folder on their PC, the "Everything" app from voidtools.com really helps as it searches in seconds through every single file and folder on the computer.

Was this answer helpful?

300+ people found this answer helpful.
0 comments

72 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-01-16T19:05:49+00:00

    It may, possibly, be necessary to delete the entire folder(s).  If that does not help, then I'm out of further suggestions.

    Regards, Kees.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-01-16T19:33:03+00:00

    I had a backup copy of the installer on my e: drive that I use for keeping copies of stuff.

    It wasn't even installed. That was enough to cause this issue. Search everywhere including for install files.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-02-11T00:52:31+00:00

    To anyone who is still struggling with this, i took EP7’s suggestion and installed the Everything App from voidtools, however, if you want to bypass that, Everything App found the infineon folder in my ASUS laptop under C: > eSupport > eDriver > Software > TPM.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2019-02-28T17:49:21+00:00

    The everything app worked fast and I resolved my problem

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments