Infineon TPM Professional Package can't be uninstalled

Anonymous
2017-09-08T12:36:58+00:00

I keep getting a message when I try and update, stating that; Uninstall this app now because it isn't compatible with Windows 10.

I've searched under Add/Delete Programs, File locations on C: and any other locations such as temp files etc, and can not locate this folder/file anywhere on my computer. How do I uninstall this app when I can't find it?

Moved from: [Windows / Windows 10 / Install, upgrade, & activate / PC]

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-10-28T19:27:55+00:00

Same here, I had an Infineon folder on my desktop inside a folder with all my motherboard drivers. When I deleted it, I was able to install the update with no problem. 

If anyone has a problem locating the Infineon Folder on their PC, the "Everything" app from voidtools.com really helps as it searches in seconds through every single file and folder on the computer.

Was this answer helpful?

300+ people found this answer helpful.
0 comments

72 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-11-22T16:29:22+00:00

    Windows 10 Pro64 when trying to install - update from 1703 to 1709 on Lenovo Thinkpad E530 ( with definitely NO TPM ) and getting :

    "Infineon TPM Professional Package" error =???

    Infineon = misleading

    TPM = was NOT installed at all

    BUT

    using http://voidtools.com/ did manage so sort all "TPM" files/references and spotted that there were Hp drivers files in the separate desktop install folder - leftovers from previous IT work - not related @ all to this laptop setup!!!

    Removed them AND........all suddenly went through / OK.

    This might help somebody out there in the M$ wilderness no to commit suicide.

    Thank you all for posting your experiences.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  2. Anonymous
    2017-11-17T04:12:48+00:00

    I mean at first I could not find the Infineon TPM Package file.  I just kept searching until I found the files.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2017-11-17T04:10:14+00:00

    I have an HP 8000 Elite.  I could find the Infineon TMP Package but kept seaching. I Found the Infineon files in C:\SWSETUP\ProtectTools\Embedded.  I first copied the Embedded folder to my external drive so I can have copy if some files is needed.  Next I deleted the Embedded folder from C:\ to recycle bin.  I did not empty the recycle bin.  Then I went back to settings and clicked the Refresh button to continue Windows 10 version 1709.  The install continued. No message about the Infineon TMP Package uninstall.

    Was this answer helpful?

    60+ people found this answer helpful.
    0 comments
  4. Anonymous
    2017-11-14T14:56:42+00:00

    I have an HP Compaq 8200 Elite. About 5/6 years old 

    I found an Infineon folder in the following path.

    SWSETUP>App>Security>Infineon.

    Nothing seemed to be installed so I deleted the folder and run a Registry clean up.

    I then installed 1709 update successfully.

    All seems well so far but I have not done that much testing as it is my backup machine but Microsoft Outlook 2010 works well.

    Same machine, same problem. Slid the "Infineon" folder into the recycle bin and all is well. Good catch!

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments