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I keep getting a message when I try and update, stating that; Uninstall this app now because it isn't compatible with Windows 10.
I've searched under Add/Delete Programs, File locations on C: and any other locations such as temp files etc, and can not locate this folder/file anywhere on my computer. How do I uninstall this app when I can't find it?
Moved from: [Windows / Windows 10 / Install, upgrade, & activate / PC]
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same here, I had an Infineon folder on my desktop inside a folder with all my motherboard drivers. When I deleted it, I was able to install the update with no problem.
If anyone has a problem locating the Infineon Folder on their PC, the "Everything" app from voidtools.com really helps as it searches in seconds through every single file and folder on the computer.
From what I saw it doesn't had to be installed. Just having the install package anywhere on your computer will cause the issue. I used 'Everything' from https://www.voidtools.com/ to search for TPM and Infineon to find the install package I had and once it's was deleted the install continued.
mettre SWSETUP de la racine du C à la poubelle
i have same issue i got the everything app yet when i type TPM i see many folders and i dont know what to delete :( how can i know ???im stuck
Did you read my solution above? Rename the SWSetup directory or if you have a Protecttools directory rename that.
Look under the C:/ directory
Protecttools may be under C:/ or under C:/swsetup/
Yes - and actually - it DID work. What worked was - I found the SWSetup folder directly on the C drive. it was hidden - I unhid files. I just renamed that folder - didn't delete anything from it. After renaming it with "old" at the end, I checked for Windows updates again, this time they "took" - I THINK! They are still installing as I type this, but it's up to 78% done... and before quit way before that. So I'm hopeful! Thank you for following up.
