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I keep getting a message when I try and update, stating that; Uninstall this app now because it isn't compatible with Windows 10.
I've searched under Add/Delete Programs, File locations on C: and any other locations such as temp files etc, and can not locate this folder/file anywhere on my computer. How do I uninstall this app when I can't find it?
Moved from: [Windows / Windows 10 / Install, upgrade, & activate / PC]
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same here, I had an Infineon folder on my desktop inside a folder with all my motherboard drivers. When I deleted it, I was able to install the update with no problem.
If anyone has a problem locating the Infineon Folder on their PC, the "Everything" app from voidtools.com really helps as it searches in seconds through every single file and folder on the computer.
OK, I did 3 systems at the other location. Quad processor 8000 Elites.
One I renamed the swsetup directory xxxswsetup.
The others had a subdirectory under swsetup of protectools. I renamed that xxxprotecttools. There were several other subdirectories of swsetup that I did not rename.
I was able to update all 3 by doing this.
The update took a long time, downloading and rebooting several times with updates now occurring that were unable for a long time. Sometimes I had a report that an update failed, I rebooted, repeated the update, and it installed.
These systems were all refurbished ex-business PCs with clean recovery installs by vendors on Ebay. Some came to me as Win 7 machines that I did the free move to W-10 and some may have come as W-10, I don't remember.
Some PC's I built from scratch using HP recovery disks for Windows 7, then upgraded to Windows 10. I don't have issues with others, however, only the 8000 series.
Good luck!
Clark
Aha!!
The problem seems to be associated with the HP Protect Tools software package...
One PC that directory was under SWSetup and the other was directly under the C:/
I don't know if uninstalling Protect Tools will fix the issue, but renaming the directory allows updates to occur. Renaming them back may or may not prevent further updates. Time will tell!!
Same here, I had an Infineon folder on my desktop inside a folder with all my motherboard drivers. When I deleted it, I was able to install the update with no problem.
If anyone has a problem locating the Infineon Folder on their PC, the "Everything" app from voidtools.com really helps as it searches in seconds through every single file and folder on the computer.
This was extremely helpful. Thank you so much.
Have you tried performing the steps provided by one of our Community members, EP7? If so, what was the result? If not, we recommend that you see the reply from EP7 dated October 29, 2017, on this thread.
We're looking forward to your response.
Same problem with the uninstall
