Infineon TPM Professional Package can't be uninstalled

Anonymous
2017-09-08T12:36:58+00:00

I keep getting a message when I try and update, stating that; Uninstall this app now because it isn't compatible with Windows 10.

I've searched under Add/Delete Programs, File locations on C: and any other locations such as temp files etc, and can not locate this folder/file anywhere on my computer. How do I uninstall this app when I can't find it?

Moved from: [Windows / Windows 10 / Install, upgrade, & activate / PC]

Windows for home | Windows 10 | Windows update

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Anonymous
2017-10-28T19:27:55+00:00

Same here, I had an Infineon folder on my desktop inside a folder with all my motherboard drivers. When I deleted it, I was able to install the update with no problem. 

If anyone has a problem locating the Infineon Folder on their PC, the "Everything" app from voidtools.com really helps as it searches in seconds through every single file and folder on the computer.

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  1. Anonymous
    2018-02-26T03:36:58+00:00

    Actually, I checked again, and that folder is NOT hidden.  I must have just missed it the first time.   The update is still installing -- now 95%...

    Yes, these Windows updates are a BEAR and take forever!  That SWSetup folder is not on every computer...  it's on my client's computer, but not on my personal one.

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  2. Anonymous
    2018-02-26T03:25:08+00:00

    Very good. I didn't recollect it was a hidden directory, I guess all my PCs were set to show hidden files! Thanks for adding that info.

    You may find you need to do several updates. Reboot after each even if it doesn't tell you to. Will take a long time!

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  3. Anonymous
    2018-02-26T03:08:12+00:00

    Did you read my solutions above your post?

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  4. Anonymous
    2018-02-26T02:23:30+00:00

    Same problem here... could not find any trace of Infineon on the computer.  Searched all files, hidden files, registry; downloaded the Everything app - it didn't find it either.  No  clue what to do next.

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