Infineon TPM Professional Package can't be uninstalled

Anonymous
2017-09-08T12:36:58+00:00

I keep getting a message when I try and update, stating that; Uninstall this app now because it isn't compatible with Windows 10.

I've searched under Add/Delete Programs, File locations on C: and any other locations such as temp files etc, and can not locate this folder/file anywhere on my computer. How do I uninstall this app when I can't find it?

Moved from: [Windows / Windows 10 / Install, upgrade, & activate / PC]

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-10-28T19:27:55+00:00

Same here, I had an Infineon folder on my desktop inside a folder with all my motherboard drivers. When I deleted it, I was able to install the update with no problem. 

If anyone has a problem locating the Infineon Folder on their PC, the "Everything" app from voidtools.com really helps as it searches in seconds through every single file and folder on the computer.

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  1. Anonymous
    2018-02-08T21:02:17+00:00

    For some reason I cannot fathom, I keep getting replies from the people who use a third party tool. I wish to make it clear that I did not use that tool, as I do not believe in third party tools, however well they may be constructed. In this case removing a folder from sight does not need a specialist tool. Please do not let me know that you have used a third party tool, as this is a waste of your and my time. If you solved the problem the way I did (ie. not using a third party tool), good for you, no need to tell me, except that maybe others might benefit. If you have used a third party tool, support them in a way you think that is useful rather than telling me how great it was.........

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  2. Anonymous
    2018-02-08T20:19:40+00:00

    I finally decided to delete the folder and did the update. Thanks for your reply.

    sawfowler

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  3. Anonymous
    2018-02-07T19:50:20+00:00

    Worked for me perfectly.  "Search Everything"found the folder called Infineon.  I deleted the folder in its entirety.  There were 2 other .dll files outside of this folder the the engine found.  i deleted those too.   i then ran the windows update once again and voila.  No problems.  Thanks for you help.

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  4. Anonymous
    2018-01-04T23:45:49+00:00

    Glad it was helpful!

    BTW, I continue using that tool almost every day for all other search needs. It's absolutely amazing!

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