SYSTEM_SERVICE_EXCEPTION (win32kfull.sys)

Anonymous
2017-02-13T12:08:22+00:00

I am facing a blue screen with the error : SYSTEM_SERVICE_EXCEPTION (win32kfull.sys) 

and that's is right after using (installing and uninstalling) the following programs :

1- Aero glass W8+ v1.4.5 & then 1.5.2

2- UltraUXThemePatcher_3.1.0 for 14393 

3- Theme Signature Bypass

4- UxStyle_0242_x86_x64_preview

5- OldNewExplorer

6- AGTweaker-1.3.2

The dump file shows on WhoCrashed program 

On Mon 13-Feb-17 5:26:27 AM your computer crashed

crash dump file: C:\Windows\Minidump\021317-21750-01.dmp

This was probably caused by the following module: win32kfull.sys (win32kfull+0x1A95B6)

Bugcheck code: 0x3B (0xC0000005, 0xFFFFFE60C1D295B6, 0xFFFFB30114ED7400, 0x0)

Error: SYSTEM_SERVICE_EXCEPTION

file path: C:\Windows\system32\win32kfull.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: Full/Desktop Win32k Kernel Driver

Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 

and here is the dump file

Any suggestion please?

I'm running now on Safe mode with network

[Moved from: Windows / Windows 10 / Devices & drivers / PC]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-11-17T22:11:40+00:00

    Ho, I forgot to mention and ask you.

    What version of Volume² are you using.

    I'm using the latest beta. (Volume² v1.1.5, build 399 (28.03.2017))

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  2. Anonymous
    2017-11-18T01:54:01+00:00

    Hi Marco - 

    I'm using 1.1.5.382 (01.07.16), - a previous beta, but not the latest. Again, with administrator mode (but without reloading hooks).

    I also have some mouse events, here's the full details from the Mouse tab:

    Tray Mouse Events

    L Button single click : Volume Mixer

    L Button Double Click: Program Options

    Middle button Single Click: Mute On/Off

    (  ) Enable long mouse clicks (not checked)

    Change Sound volume:

    ( X ) Rotating a mouse wheel over: Taskbar

    All following options NOT checked.

    You mentioned your screen flashing and then Chrome going black when you ran as administrator - sounds like a GPU driver issue.  My chrome will often go black when I've updated to a new graphics driver (and sometimes tells me "Rats! WebGL has hit a snag!".  I wonder if the screen dimming that occurs when the UAC prompt appears (b/c of running as Admin) is bugged out for you. I'm running an MSI GTX 970 (v.387.92).

    Again, I've had no BSODs since updating to  KB4048955 and running Volume2 in Administrator mode (unfortunately, I did both at the same time). I can move files/icons/shortcuts around the desktop and anywhere else without issue.

    Do you have Volume2 set to capture the mousewheel anywhere on screen? That's definitely one area of difference between our setups, and seems it might be significant, since your errors happen when moving things on the desktop. I re-read your post, and you say only on taskbar, like mine.

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  3. Anonymous
    2017-11-18T11:34:08+00:00

    Ok.

    Downloaded the same versions of Volume², same drivers versions (I have a MSI GTX 980) and exactly the same Volume² setting. 

    After a few tries of drag and drop... BSOD.

    I'm screwed.

    Thanks for your wonderful information, but I guess I wont get to use Volume².

    Best regards.

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  4. Anonymous
    2017-11-18T12:55:57+00:00

    Hi Guys, 

    Just a quick update:  Not sure if it is a placebo effect or I actually found a workaround, but I currently have downgraded Volume² to stable version 1.1.4.347 ( was earlier using the beta ) and things seem better now, I haven't seen this particular BSOD issue since last two days of normal usage ( obviously including drag-n-drops in Chrome /  media players) !!

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