SYSTEM_SERVICE_EXCEPTION (win32kfull.sys)

Anonymous
2017-02-13T12:08:22+00:00

I am facing a blue screen with the error : SYSTEM_SERVICE_EXCEPTION (win32kfull.sys) 

and that's is right after using (installing and uninstalling) the following programs :

1- Aero glass W8+ v1.4.5 & then 1.5.2

2- UltraUXThemePatcher_3.1.0 for 14393 

3- Theme Signature Bypass

4- UxStyle_0242_x86_x64_preview

5- OldNewExplorer

6- AGTweaker-1.3.2

The dump file shows on WhoCrashed program 

On Mon 13-Feb-17 5:26:27 AM your computer crashed

crash dump file: C:\Windows\Minidump\021317-21750-01.dmp

This was probably caused by the following module: win32kfull.sys (win32kfull+0x1A95B6)

Bugcheck code: 0x3B (0xC0000005, 0xFFFFFE60C1D295B6, 0xFFFFB30114ED7400, 0x0)

Error: SYSTEM_SERVICE_EXCEPTION

file path: C:\Windows\system32\win32kfull.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: Full/Desktop Win32k Kernel Driver

Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 

and here is the dump file

Any suggestion please?

I'm running now on Safe mode with network

[Moved from: Windows / Windows 10 / Devices & drivers / PC]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-11-10T05:05:46+00:00

    We'd like to know if you still need further assistance with your BSOD error. If in case that you have other questions and concerns, feel free to update this thread so we can further assist you.

    Regards.

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  2. Anonymous
    2017-11-07T22:53:46+00:00

    Ok. After disabling everything, and I mean everything, I slowly enabled services and applications one by one until I find out the one that is giving me this BSOD. 

    Volume² . It's an application that let you control sound volume with your mouse wheel on the taskbar. Pretty handy, and it seems, pretty broken with the Creators Update.

    Better had it to the list of incompatible software. I'll try and warn the software developer.

    Take care.

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  3. Anonymous
    2017-11-07T20:45:35+00:00

    Well I finally got rid of Windows 10 Fall Creators Update from my main Laptop. Well, at least for the next 180 days.

    Installing the Anniversary Update really did the trick, so 1 computer fixed, 2 more to go.

    Now, I have news from my desktop and the other Laptop installed with Windows 10 Fall Creators Update.

    I can replicate this BSOD 100% of the times. And remember, 2 completely different computers with completely different hardware.

    Really, there isn't one piece of hardware that are the same or even close to each other.

    How to replicate it you ask?

    Just move any file, folder or shortcut from anywhere to anywhere. Guaranteed 100% BSOD.

    But it only happens with files, folder and shortcuts. If you move Windows around, context menus, etc, it won't trigger.

    Hope this piece of information helps you guys with fixing it.

    Here's the dump file info.

    ==================================================

    Dump File         : 110717-78765-01.dmp

    Crash Time        : 07/11/2017 20:22:18

    Bug Check String  : SYSTEM_SERVICE_EXCEPTION

    Bug Check Code    : 0x0000003b

    Parameter 1       : 00000000`c0000005

    Parameter 2       : ffffc653`1f7e0edf

    Parameter 3       : ffffc402`52f5e0c0

    Parameter 4       : 00000000`00000000

    Caused By Driver  : win32kfull.sys

    Caused By Address : win32kfull.sys+150edf

    File Description  : Full/Desktop Win32k Kernel Driver

    Product Name      : Microsoft® Windows® Operating System

    Company           : Microsoft Corporation

    File Version      : 10.0.16299.19 (WinBuild.160101.0800)

    Processor         : x64

    Crash Address     : ntoskrnl.exe+163960

    Stack Address 1   : 

    Stack Address 2   : 

    Stack Address 3   : 

    Computer Name     : 

    Full Path         : C:\WINDOWS\Minidump\110717-78765-01.dmp

    Processors Count  : 8

    Major Version     : 15

    Minor Version     : 16299

    Dump File Size    : 834 028

    Dump File Time    : 07/11/2017 20:24:11

    ==================================================

    PS: I'm going to try and identify the real culprid but its weird to happend in 2 different computers

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  4. Anonymous
    2017-11-07T09:21:25+00:00

    You can download the ISO file through this link. There's also an instruction on how you can download it and steps on how to use it on the link we've provided.

    Meanwhile, to troubleshoot blue screen error in Windows 10, we recommend that you follow the guided walk-through on this link. The guided walk-through will be able to help you identify the cause of the blue screen error, as well as, provide you with possible resolutions that you need to perform.

    Let us know if you have further questions.

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