SYSTEM_SERVICE_EXCEPTION (win32kfull.sys)

Well I finally got rid of Windows 10 Fall Creators Update from my main Laptop. Well, at least for the next 180 days.

Installing the Anniversary Update really did the trick, so 1 computer fixed, 2 more to go.

Now, I have news from my desktop and the other Laptop installed with Windows 10 Fall Creators Update.

I can replicate this BSOD 100% of the times. And remember, 2 completely different computers with completely different hardware.

Really, there isn't one piece of hardware that are the same or even close to each other.

How to replicate it you ask?

Just move any file, folder or shortcut from anywhere to anywhere. Guaranteed 100% BSOD.

But it only happens with files, folder and shortcuts. If you move Windows around, context menus, etc, it won't trigger.

Hope this piece of information helps you guys with fixing it.

Here's the dump file info.

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Dump File         : 110717-78765-01.dmp

Crash Time        : 07/11/2017 20:22:18

Bug Check String  : SYSTEM_SERVICE_EXCEPTION

Bug Check Code    : 0x0000003b

Parameter 1       : 00000000`c0000005

Parameter 2       : ffffc653`1f7e0edf

Parameter 3       : ffffc402`52f5e0c0

Parameter 4       : 00000000`00000000

Caused By Driver  : win32kfull.sys

Caused By Address : win32kfull.sys+150edf

File Description  : Full/Desktop Win32k Kernel Driver

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 10.0.16299.19 (WinBuild.160101.0800)

Processor         : x64

Crash Address     : ntoskrnl.exe+163960

Stack Address 1   : 

Stack Address 2   : 

Stack Address 3   : 

Computer Name     : 

Full Path         : C:\WINDOWS\Minidump\110717-78765-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 16299

Dump File Size    : 834 028

Dump File Time    : 07/11/2017 20:24:11

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PS: I'm going to try and identify the real culprid but its weird to happend in 2 different computers

You can download the ISO file through this link. There's also an instruction on how you can download it and steps on how to use it on the link we've provided.

Meanwhile, to troubleshoot blue screen error in Windows 10, we recommend that you follow the guided walk-through on this link. The guided walk-through will be able to help you identify the cause of the blue screen error, as well as, provide you with possible resolutions that you need to perform.

Let us know if you have further questions.

Hi Marco,

There are several reasons why this issue occurs, such as faulty hardware, incompatible or outdated device driver and broken system components. We would like to know more about the issue so we can assist you better. Please answer the following questions:

• What is the make and model of your devices?
• Which build and version of Windows 10 are you using? To check it, follow the steps on this link.
• Can you provide us the exact error message? Can you provide us a screenshot of it?
• Just to confirm, have you tried uninstalling Visual Studio 2017 and check if the issue is the same?

We're looking forward to your response.

This BSOD only started to happen to me after I updated to Creators Update.

It's kinda random. Mostly happens when I select and move folders around with the mouse.

One time I was working in a Word Document and it simply happened. Luckily I saved the file before crashing or I would have lost everything.

This is happening in 3 different computers with different hardware, so I don't think its hardware or even drivers related.

On one of the computers I installed the Creators Update clean from their latest ISO installation file and this hasn't happened yet.

Time will tell. I didn't install the drivers from the hardware manufacturer, I kept the Microsoft ones installed.

If it is drivers related and since the Creators Update is kinda recent, I'll wait a bit longer to update the driver from the manufacturer.

I also noticed there is a weird incompatibility between Windows 10 Home Creator Update and Visual Studio 2017 Community.

After installing Visual Studio, the SFC /SCANNOW report errors in system folders ownership, and nothing can fix it. So it might be a software compatibility issue between 2 of Microsoft software's.