Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2017-04-09T12:02:19+00:00

    Hi ! I just bought my adapter the other day , and I am having this issue , I'm not on an insider build , i'm on version 1607 and the os build is 14393.0 , I have tried troubleshooting nothing , the only thing that fixes it TEMPORARILY is reinstalling the driver, signing out doesn't work for me , this needs to be fixed asap , you could also be losing money because of it think of all the people that would get their money back because of this stupid driver problem , or not buy it because of this.... I have GeForce exp , I uninstalled and this problem still persisted

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  2. Anonymous
    2017-04-09T14:10:25+00:00

    This is beyind annkying. The new creators update seems to have fixed j

    It for me - but each wiN10 patch or anything seems to break it

    Sigb out , sign back in works

    Controllee goes to sleep and you must sign in and out

    For now its worKing

    Win10 creators 

    Gtx 1080

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  3. Anonymous
    2017-04-09T15:56:22+00:00

    Ok, guys... As Patrick Oberli stated before (thanks, Patrick!), now I think we really isolated the culprit.

    Actually the problem surfaced two times for me, even after the latest updates and all.

    And what made it work again (without the need to logoff/login) was to CLOSE STEAM. Yep, it seems Steam is the great evil boss here. :P 

    So, please, try this within your systems and tell me how it goes. After closing Steam you could turn on the controller again and the bug should've went away (even launching steam again, turning the controller off and on most of times seems to work, you should need to close it only sometimes).

    "Recently" Steam launched a new functionality that takes over the xbox controller anywhere in the OS. You could even control the mouse cursor with it (if properly enabled in the Big Picture mode), and probably this is the main problem and what is causing this bug, even when the functionality is disabled.

    Please, give us your feedback so we could make sure the culprit really and finally is Steam and other people could come here and try this temporary fix as well.

    Edit: I was thinking here... if it still doesn't work, maybe it's a combination of the new Creator's update and closing Steam. Worth a try, if you ask me...

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  4. Anonymous
    2017-04-09T18:55:35+00:00

    Actually when I was having the same issue with the xbox controller disconnecting, I did not have steam on my computer. I am hoping that once I update my computer with the creator update, it will fix the problem and I can start playing games on my computer again with my controller.

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  5. Anonymous
    2017-04-09T22:46:49+00:00

    Just wanted to note this occurs for me on a new install of Windows, without Steam installed.

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