Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2017-02-21T23:14:28+00:00

    I know everybody hate geforce experience, but I actually like it. Never had a problem before. But it's worth trying.

    I'll try one more thing... Windows 10 has that Feeback Hub integrated. I'll try to repost the problem there and I hope someone could help or at least provide a fix in the future drivers.

    Ok, guys... here's the link to the post on Feedback Hub: https://aka.ms/Phrwta

    Please enter and give a vote, so the post gets more visibility. I'll also put the link here on the original post so people passing by could easily go there too.

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  2. Anonymous
    2017-04-01T03:25:57+00:00

    What fixed it for me on Windows 10 with Xbox one wireless receiver/controller was that I went to device manager and noticed that the Unified Virtual HID device said something about driver not started because of signature etc. Tried a few things, none worked but what did was (click reboot while holding shift to turn of signature verification. After the reboot, back to device manager and the driver was installed and working. fired up a game and played 10 minutes or so and not a single disconnect, whereas before I did that it would always disconnect within 30 seconds.

    Hope it works for you.

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  3. Anonymous
    2017-04-02T18:55:49+00:00

    In my case it seems to be the Nvidia Geforce Experience. I updated it to the very last build today (3.5.0.69) and now it seems to work again.

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  4. Anonymous
    2017-04-05T00:29:03+00:00

    Hey, people!! Coming back here to say that, apparently, the problem is gone!

    I don't know if it was the Geforce Experience or the latest build of Windows 10, but now I can disconnect and connect without the need to logoff and login again!

    Just for the record... my Geforce Experience is version 3.5.0.69 and Windows 10 1703 Build 15063.13 (info on the "About Computer" screen)

    I'm in the Windows Insider program, so the build could be newer than of someone that's out. So, if someone has an older build of W10 and the problem is also solved, the probable culprit really was the GeForce Experience.

    Please, if possible, leave your feedback so we could know which was the buggy software.

    Thank you very much to everyone that contributed!

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  5. Anonymous
    2017-04-05T17:31:59+00:00

    I just tested more, it's not Geforce Experience in my case. It seems to be caused by Steam!

    I'm using the Steam beta channel, so it might be one of the latest beta updates.

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    3 people found this answer helpful.
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