Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2017-02-12T17:30:04+00:00

    Did all the troubleshooting as docace, but the problem persists.

    It's even not recognizing the adapter after deleting it from the device manager, only showing "XBOX ACC". To make it work again I need to download a driver package from Microsoft site, and note that I have Windows 10 which MS site states:

    "Windows 10

    For Windows 10, the most current drivers are pre-installed with the operating system and are automatically updated through the Xbox Accessories app."

    My Windows 10 is v1607, my Xbox Controller is up to date and the controller have the same behaviour on my Dell Inspiron notebook with the same Windows 10 v1607.

    Obviously this is not an isolated case and you should take this problem up to your superiors, as we've seem so far, this is a Microsoft software/driver problem related.

    If there's any log that we could send to you, I'll be glad to provide.

    Thanks.

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  2. Anonymous
    2017-02-12T19:20:40+00:00

    Yes, I am.also an Xbox ambassador and former developer before curing cancer ;) this is clearly.a.driver issue

    I just reproduced also on my.wifes Dell XPS 27 (same windoes build).

    Interesting my HTpc is windoes 7 (media center backbone) and DOES NOT HAVE THE PROBLEM

    For the love of whatever gods you believe in can we please.talk.to.xomeone who can help? I will send event logs or anything you need! You can remote into my PC!

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  3. Anonymous
    2017-02-13T17:43:58+00:00

    Thank you for updating us. Please see the follow up questions below: 

    *Have you tried to re-install the drivers of your adapters?

    *Have you tried to re-install the drivers of your hardware?

    For better troubleshooting assistance, we would suggest that you contact out Xbox Chat Support.

    Regards.

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  4. Anonymous
    2017-02-13T18:03:11+00:00

    Thank you for updating us. Please see the follow up questions below: 

    Have you tried to re-install the drivers of your adapters?

    Have you tried to re-install the drivers of your hardware?

    For better troubleshooting assistance, we would suggest that you contact out Xbox Chat Support.

    Regards.

    Yes. Tried uninstall and reinstall all related drivers - not a change. 

    Ok, Jomari. I already got that you went as far as you could helping us. Thanks for your time. Unfortunately the problem isn't fixed and I hope some heads at Microsoft take a look at this thread and forward the issue to the software engineering team or whoever could provide a permanent fix.

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  5. Anonymous
    2017-02-13T19:06:51+00:00

    This is not an Xbox issue. I have contacted them and they referred me back you

    Can you please.send this thread to someone in the driver development area for the windoes 10 wireless adapter. It is BUILT INTO. Windows 10

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