Xbox One Wireless controller keeps disconnecting

Anonymous

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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98 answers

Anonymous

2017-07-17T04:15:10+00:00

Same problem here.. Win 10 Pro 1703 build: 15063.413

Xbox one wireless controller with adapter.. The controller keeps disconnecting only if i play a game the only way is using it as corded but is that possible there is any fix for this bug? its like 1 year that i've this problem i tried all.. downgrading to win 7 , win 8 tried win 10 insider nothing fixed that..

Do you have Steam installed? See the post on page four; that was my problem.

If you close Steam, then let the controller connect, you can then re-open Steam.

I'm not sure if setting Steam to control the Xbox controller may be the issue, but it definitely was Steam related for me.
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Anonymous

2017-07-20T18:48:03+00:00

If you have Oculus Home installed and running - close it and the controller should work. I think that is because Oculus Home have Xbox controller support, and if Oculus running, but headset is not using and the same time, it just turning xbox controller off.
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Anonymous

2017-07-22T07:07:14+00:00

If you have Oculus Home installed and running - close it and the controller should work. I think that is because Oculus Home have Xbox controller support, and if Oculus running, but headset is not using and the same time, it just turning xbox controller off.

This totally solved it for me. Thank you!
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Anonymous

2017-07-28T04:09:31+00:00
This is a known problem but hard to Google an answer. There are forums but I'd like to add to help it get out how to help.

If you start steam with the controller working, turn it off, then it forever disconnects after a few seconds...
1. Shut down steam from the file menu.... Annoying
2. Uninstall Nvidia experience... Annoying
3. Download "Xbox accessories" app from the Microsoft store, plug in the xbone controller by usb, and let it update the controller.
I like the third.
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Anonymous

2017-08-06T02:25:10+00:00

I'm not sure if you managed to find a solution, but I found one to my problem. It did the same thing. I can use my remote fine, but if I let it disconnect (timeout), I won't be able to reconnect.

My solution was to close down Steam. Then I could reconnect the remote to the adapter and reopen steam.

Not sure if that'll help anyone, but posting it in case.

Good luck
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