Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-06-26T14:55:26+00:00

    I solved this problem by closing task on Steam; when controller randomly turned off and wouldn't reconnect. Once I shut down Steam and turned on the controller It works like a charm. So that means Steam is the issue here, its send a disconnect signal to the controller after the device pairs to the wireless controller. Best advice here is to remove all steam controller's and or mapping be to default, also check these settings in big picture aswell.

    1. Turn off Steam
    2. Turn on wireless controller...........Connected ;)
    3. Reboot Steam if needed
    4. Enjoy gaming see you online
    5. 1V1 me on Rocket League :P

    #GLHF

    Tip: Turn steams auto startup off. That may prevent this from happening often.

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  2. Anonymous
    2018-06-13T17:14:11+00:00

    My solutioN finally

    1. Go to device manager
    2. Delete my old xbox 360 wireless adapter

    Done

    Works

    Oculus and steam csn run at same time.

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  3. Anonymous
    2018-06-13T13:54:41+00:00

    It worked for me after trying a lot of others solutions 

    Thanks !

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  4. Anonymous
    2018-05-29T22:38:22+00:00

    I had the same problem. Was driving me NUTS! I simply closed Steam. Problem solved! Quicker that restarting.

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  5. Anonymous
    2018-04-24T13:17:21+00:00

    Having the same problem. I've tried all the solutions on the forum and nothing has worked. Talked with Xbox chat support this morning and they said the controller was probably toast but they couldn't help me out due to a 90 day warranty.

    Glad to hear Microsoft is continuing with garbage products that they do not support.

    Hi, thanks for visiting Xbox Support! I'm Agatha C..

    8:27 am

    Agatha C.

    Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.

    8:27 am

    Agatha C.

    Hi! How are you today?

    8:27 am

    Me

    I'm good thanks

    8:28 am

    Me

    Yourself?

    8:28 am

    Agatha C.

    I'm great and happy to assist. Thanks. I am delighted to know you're doing fine! How can I assist you?

    8:28 am

    Me

    I purchased a wireless Xbox controller for Windows with adapter and for the past 3 months I've been getting frequent disconnects. I've tried every troubleshooting technique on the forum and still have been having almost constant disconnects this past month

    8:30 am

    Me

    I tried to initialize a device replacement via the device center but the controller's Serial number was not recognized.

    8:30 am

    Agatha C.

    I see, may I ask when and where did you purchase controller?

    8:31 am

    Me

    In Dec of 2017

    8:31 am

    Agatha C.

    May i ask where did you purchase it and do you still have the receipt?

    8:33 am

    Me

    I purchased it from Amazon and yes I do have the receipt

    8:33 am

    Agatha C.

    Great! By the way is your account voodooking45 ?

    8:34 am

    Me

    Yup!

    8:34 am

    Agatha C.

    May I also ask for you name so that I can address you properly?

    8:35 am

    Me

    Sure, my name is Conor

    8:35 am

    Agatha C.

    Nice meeting you Conor! May I ask what are the troubleshooting steps that you have done already?

    8:36 am

    Me

    So first was to use the included extension usb cable to get the adapter far from any metal that would interfere and to reduce the distance to the controller (it's less than 12" away from the adapter). I then ensured the drivers were updated, tried updating the controller in the Win 10 Xbox panel under devices, then I went and changed the power settings for the adapter in Device Manager to "not shut down" when increased draw occurs. Nothing has worked.

    8:39 am

    Agatha C.

    Thank you for trying to troubleshoot the issue Conor. No worries. I'll do my best to help.

    8:41 am

    Agatha C.

    I understand that you your controller keeps disconnecting. I'm a customer like you so I know how you feel right now. Don't worry, we will check everything on what we can do.

    8:42 am

    Agatha C.

    Here's what we're going to do, we'll be needing to load up your account here. It would take around 2-3 minutes to fully check all the possible options to get this sorted out today. I'll be needing your utmost patience and cooperation with this one. Sounds like a plan?

    8:42 am

    Me

    Sounds good!

    8:42 am

    Agatha C.

    Thank you for waiting, Honestly Conor, we do have 2 reason why issue is happening, possibly its an issue with the controller or the adapter. May I ask if you have tried another controller?

    8:45 am

    Me

    No I don't have amother controller to test the adapter- though I did use a usb cable to connect the controller directly to a usb 3.0 port and removed the adapter (so it's essentially hard wired) and it still disconnected

    8:46 am

    Me

    So for sure the controller has issues - since it was purchased with the adapter bundle I figure it'd be easier to do a direct swap for the same item

    8:47 am

    Agatha C.

    I understand your point, however we don't do have a swap option but we do have a replacement option that I can check if your controller is still I warranty

    8:48 am

    Agatha C.

    May I ask what region you are in?

    8:48 am

    Me

    Canada

    8:48 am

    Agatha C.

    Thank you, let me check the warranty for your region. Give me 2-3 minutes

    8:49 am

    Me

    thanks!

    8:49 am

    Agatha C.

    You are very welcome. And thank you for waiting. I know how much you want to have your controller replaced however upon checking the controller warranty for your region is only for 90 days. If we are going to have it replaced there will be charges. By the way, may I ask if you have contacted Amazon if they will be able to replaced it without charge?

    8:52 am

    Me

    They stopped selling the product and since it was past the 30 day mark when I gave up with troubleshooting they couldn't take the return

    8:53 am

    Agatha C.

    I understand, I do want to help you more. Let me consult this with our specialist, give me 2-3 minutes

    8:54 am

    Me

    Thanks!

    8:54 am

    Agatha C.

    Thank you for waiting

    8:59 am

    Agatha C.

    Sorry for the long wait

    8:59 am

    Me

    No worries

    8:59 am

    Agatha C.

    I have checked our resources here already

    9:00 am

    Agatha C.

    And it seems that the issue is indeed with the controller. I have also verified that you have already done all possible steps

    9:01 am

    Me

    So what's next?

    9:02 am

    Agatha C.

    As of this moment I regret to informed you that our best option will be to replaced controller. But we can try to bind your controller again with your PC

    9:03 am

    Agatha C.

    Just to check if it will work

    9:03 am

    Me

    so if I have to replace the controller would I have to purchase it for full price?

    9:04 am

    Agatha C.

    Honestly, usually it will be almost the same of a new controller price Conor

    9:06 am

    Agatha C.

    If you want we can try to connect the controller via Bluetooth

    9:08 am

    Me

    I understand, but that seems totally unfair and shows that Microsoft does not back its products at all. I won't bug you any more Agatha but I will be posting this chat on the forums to warn other consumers not to purchase this product.

    9:09 am

    Me

    Thanks for all your help.

    9:09 am

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