Xbox One Wireless controller keeps disconnecting

Anonymous

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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98 answers

Anonymous

2018-08-13T03:03:34+00:00

Was steam and oculus for me too .... but

by any chance did you ever have a 360 wireless adapter hoooked up? Turns out despite being unplugged that adapter is kicking in and steam and oculus see it

deleting my adapter from device manager SOLVED the problem.
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Anonymous

2018-08-12T22:58:09+00:00

Can I just point out how ridiculous it is that MS doesn't seem to even acknowledge problems like this. Where is that commitment to gaming Mr. Spencer? And don't even get me started on how all MS replies on these forums are templates.... I get that you're overworked but if you're gonna respond like that, why even bother? No response would literally be more helpful...

(It was Steam for me too)

(The same conflict happens with the Oculus process running. Funnily enough, the Oculus package even includes a controller with one of these adapters, or at least it did at launch)

Swear to God, the day I see a viable alternative to Windows, I'm jumping ship.... I would recommend the same to any reasonable gamer out there. MS' commitment to PC gaming starts and ends with the Windows Store.
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Anonymous

2018-07-24T04:56:07+00:00

Same here, I`ve tried everything and nothing worked.
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Anonymous

2018-07-23T10:06:29+00:00

All of us tried these things it doesnt do anything could you please try to solve the problem instead of saying :'this is your problem not mine ' and if many people have it its not the problem of one person .if we buy it and it doesnt work how it's supposed to work it is your problem becouse you sell it !
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Anonymous

2018-07-22T16:36:35+00:00

OK, I finally solved this problem which has already bothered me for half a year.

I tried almost everything in this thread:

closed Steam, not working;

reinstall driver, not working;

I don't have NVIDIA experience;

etc...

until, I disabled the internal bluetooth receiver (which in integrated with my motherboard) , and enabled the bluetooth receiver dongle which I bought from Amazon - windows only allow you to use one bluetooth at the same time, you can enable/disable them in device manager.

now, my controller is working, perfectly. I don't need to restart anything.

Hope this could help other people.
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