Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-02-01T17:16:25+00:00

    Thank you for your reply, have you attempted any troubleshooting steps yet?

    We're looking forward to your reply.

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  2. Anonymous
    2017-02-01T10:37:08+00:00

    thank you for your response, here is a link on how to troubleshoot your Xbox One controller for Windows.  

    Keep us in the loop.

    Regards.

    Same output as docace. 

    I know you must follow the protocol, but this is clearly a driver (or anything else in the system) problem and not an isolate case, just Google it and you should see the number of problems with this controller around the web. Microsoft should take a serious look at this ASAP. 

    Thanks.

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  3. Anonymous
    2017-02-01T03:59:17+00:00

    I ran through the basic troubleshooter you mentioned, not really helpful.

    This is what I have done (and can reproduce it)

    1. Reboot windows 10.
    2. Controller works fine
    3. Put computer to SLEEP

    4 Wake from sleep

    1. Controller turns on, sync, working, for 5 second. Controller turns OFF
    2. LOG OUT
    3. LOG IN

    8 COntroller works as #2 above

    9 RInse repeat

    100% reproducible. How can I help further? Its infurating.

    I have also gone into device manager and DELETED my adapter

    I even bought ANOTHER adapter and same issue.

    SAme issue with 2 xbox one controllers (XBOX Elite and Regular, NOT the S)

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  4. Anonymous
    2017-01-31T17:23:47+00:00

    Thank you for your response, here is a link on how to troubleshoot your Xbox One controller for Windows.  

    Keep us in the loop.

    Regards.

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    2 people found this answer helpful.
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  5. Anonymous
    2017-01-30T23:21:31+00:00

    Hello.

    I recently bought a Xbox One Wireless controller with the PC wireless adapter.

    The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

    My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

    Thanks in advance.

    This is driving me crazy. It happens with 2 different controllers (XBOX ONE and XBOX ONE PRO) and I even bought a SECOND adapter - same thing

    I have tried

    USB2

    USB3

    No matter what it happens

    Asus Z77

    Intel 3770k

    NVIDIA 1080

    Latest windows (NOT insider)

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