Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2017-02-11T00:06:22+00:00

    I ran through the basic troubleshooter you mentioned, not really helpful.

    This is what I have done (and can reproduce it)

    1. Reboot windows 10.
    2. Controller works fine
    3. Put computer to SLEEP

    4 Wake from sleep

    1. Controller turns on, sync, working, for 5 second. Controller turns OFF
    2. LOG OUT
    3. LOG IN

    8 COntroller works as #2 above 

    9 RInse repeat

    100% reproducible. How can I help further? Its infurating.

    Instead of #3 just remove battery and put back in

    I have also gone into device manager and DELETED my adapter

    I even bought ANOTHER adapter and same issue.

    SAme issue with 2 xbox one controllers (XBOX Elite and Regular, NOT the S)

    Xbox chat was not helpful and suggested k come.here !!

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  2. Anonymous
    2017-02-06T19:38:05+00:00

    Thank you for updating us, Here is a link on how to troubleshoot Xbox One Wireless Controller disconnects.

    Let us know how it goes.

    Regards.

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  3. Anonymous
    2017-02-04T23:29:10+00:00

    This is not appropriate. There is not even a link as to where to go. We have spent time to reproduce the problem, offered to send you event logs, and nothing.

    Can you at least provide a link WHERE we should go? This is NOT an isolated problem. Just BING it.

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  4. Anonymous
    2017-02-02T17:36:49+00:00

    Thanks for your response. For more in-depth troubleshooting, we would suggest that you contact our Xbox Chat support.

    Regards

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  5. Anonymous
    2017-02-01T20:23:37+00:00

    JOmari,

    DId you see what I have done above? This is extensive testing across 2 adapters and 2 controllers.

    Can you try it on your own machine? If you take the batteries out while on, put them back in, can you resync without needing to log out?

    This is all over bing/google. Its not just us.

    Again, what EVENT logs can I get you?

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