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Hello.
I recently bought a Xbox One Wireless controller with the PC wireless adapter.
The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).
My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).
Thanks in advance.
EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you for updating us. Please see the follow up questions below:
*Have you tried to re-install the drivers of your adapters?
*Have you tried to re-install the drivers of your hardware?
For better troubleshooting assistance, we would suggest that you contact out Xbox Chat Support.
Regards.
Yes, I am.also an Xbox ambassador and former developer before curing cancer ;) this is clearly.a.driver issue
I just reproduced also on my.wifes Dell XPS 27 (same windoes build).
Interesting my HTpc is windoes 7 (media center backbone) and DOES NOT HAVE THE PROBLEM
For the love of whatever gods you believe in can we please.talk.to.xomeone who can help? I will send event logs or anything you need! You can remote into my PC!
Did all the troubleshooting as docace, but the problem persists.
It's even not recognizing the adapter after deleting it from the device manager, only showing "XBOX ACC". To make it work again I need to download a driver package from Microsoft site, and note that I have Windows 10 which MS site states:
"Windows 10
For Windows 10, the most current drivers are pre-installed with the operating system and are automatically updated through the Xbox Accessories app."
My Windows 10 is v1607, my Xbox Controller is up to date and the controller have the same behaviour on my Dell Inspiron notebook with the same Windows 10 v1607.
Obviously this is not an isolated case and you should take this problem up to your superiors, as we've seem so far, this is a Microsoft software/driver problem related.
If there's any log that we could send to you, I'll be glad to provide.
Thanks.
Thank you for your response. We need additional information, please see the questions below:
- Do you have the latest update of you Windows OS?
- Have you updated your Xbox controllers?
- Have you tried connecting your Xbox controllers into a different computers?
We are looking forward to your reply.
Others posting here and various configurations
Thank you for your response. We need additional information, please see the questions below:
We are looking forward to your reply.
