Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-02-17T04:10:54+00:00

    Nope. Just silence. I think we scared away the only one trying to help by being to technical. We should have kept it real and just used the F-BOMB and M$ sukz

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  2. Anonymous
    2017-02-17T04:08:33+00:00

    Hello.

    I recently bought a Xbox One Wireless controller with the PC wireless adapter.

    The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

    Thanks in advance.

    This is a new problem post WIn10 Anniversary update. No one is even acknowledging the problem despite it being widespread

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  3. Anonymous
    2017-02-15T23:39:37+00:00

    Any help on this?

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  4. Anonymous
    2017-02-13T19:06:51+00:00

    This is not an Xbox issue. I have contacted them and they referred me back you

    Can you please.send this thread to someone in the driver development area for the windoes 10 wireless adapter. It is BUILT INTO. Windows 10

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  5. Anonymous
    2017-02-13T18:03:11+00:00

    Thank you for updating us. Please see the follow up questions below: 

    Have you tried to re-install the drivers of your adapters?

    Have you tried to re-install the drivers of your hardware?

    For better troubleshooting assistance, we would suggest that you contact out Xbox Chat Support.

    Regards.

    Yes. Tried uninstall and reinstall all related drivers - not a change. 

    Ok, Jomari. I already got that you went as far as you could helping us. Thanks for your time. Unfortunately the problem isn't fixed and I hope some heads at Microsoft take a look at this thread and forward the issue to the software engineering team or whoever could provide a permanent fix.

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