Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2017-04-06T03:35:50+00:00

    Hey, Greg.

    My problem is completely gone. And I think this has something to do with the latest Windows Insider build (posted mine on the last reply).

    You said one of your pcs has the problem and the other don't. Maybe one of them is with the windows insider updates and the other is only with the regular updates. Check it out, please.

    If someone out of the Insider program and without the Creators update isn't having this problem, then this probably has nothing to do with Windows itself. And maybe really it's a Steam related problem or something else.

    Thanks for your time and input everyone!

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  2. Anonymous
    2017-04-06T02:32:12+00:00

    This still happens for me on Windows 10 Pro, Intel i5 Nuc (no nVidia graphics or Geforce Experience.)

    However this doesn't happen on 2nd PC which is also Windows 10 Pro, desktop Intel i7 with nVidia Geforce.

    Windows is patched up to date on both.

    As the OP says, the device works for a few seconds then disconnects or sleeps or something.

    I have uninstalled and reinstalled the driver from Device Manager.

    A reboot or re-login may help but only temporarily.

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  3. Anonymous
    2017-04-06T02:28:15+00:00

    Guys just uninstall GeForce Experience, this was the solution for me. 

    Happens to me but I don't have Geforce Experience installed. I have Intel only, not nVidia.

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  4. Anonymous
    2017-04-05T17:31:59+00:00

    I just tested more, it's not Geforce Experience in my case. It seems to be caused by Steam!

    I'm using the Steam beta channel, so it might be one of the latest beta updates.

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    3 people found this answer helpful.
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  5. Anonymous
    2017-04-05T00:29:03+00:00

    Hey, people!! Coming back here to say that, apparently, the problem is gone!

    I don't know if it was the Geforce Experience or the latest build of Windows 10, but now I can disconnect and connect without the need to logoff and login again!

    Just for the record... my Geforce Experience is version 3.5.0.69 and Windows 10 1703 Build 15063.13 (info on the "About Computer" screen)

    I'm in the Windows Insider program, so the build could be newer than of someone that's out. So, if someone has an older build of W10 and the problem is also solved, the probable culprit really was the GeForce Experience.

    Please, if possible, leave your feedback so we could know which was the buggy software.

    Thank you very much to everyone that contributed!

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