Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-09-26T09:48:54+00:00

    I had this issue for a while now and fixed it for about 2 months or so and now it is back. I found several threads with people having the exact same issue caused by Steam and/or Oculus drivers and the Nvidia Wireless Controller Service. I terminated steam and the service and it worked. Now it doesn't although none of the above services/programs are running and I don't have an oculus, so that's not an issue.

    I am desperate to get my controller working again, it is really annoying. And it is definitely not an issue with old drivers or the battery, because 3 days ago it worked fine and it is still working after a restart of my computer. But after the restart it disconnects after 20 seconds or so and after that I can only reconnect for 1 sec. With a USB cable it works fine, but I haven't bought the Elite Controller for that. It must have to do with MS Updates, because I deleted the last updates of my NVidia Card and I restored windows to the last restore point before the issue came up again, didn't work.

    Please have a look into this :(

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  2. Anonymous
    2017-09-15T10:46:59+00:00

    I don't know if im only me but all of this things doesn't work for me.. controller keeps disconnecting i've tried all

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  3. Anonymous
    2017-08-06T02:32:23+00:00

    Hey Gabe. 

    I used to have this issue. 

    Try this solution please and im sure you'll be jumping for joy!

    Go to the Windows store

    Download "Xbox accessories" app.

    And plug in your xbone controller with usb, and it'll update your controller.

    Yes.... The Xbox one controller needs to be updated. Weird i know.

    Thank me later

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  4. Anonymous
    2017-08-06T02:25:10+00:00

    I'm not sure if you managed to find a solution, but I found one to my problem. It did the same thing. I can use my remote fine, but if I let it disconnect (timeout), I won't be able to reconnect.

    My solution was to close down Steam. Then I could reconnect the remote to the adapter and reopen steam.

    Not sure if that'll help anyone, but posting it in case.

    Good luck

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  5. Anonymous
    2017-07-28T04:09:31+00:00

    This is a known problem but hard to Google an answer. There are forums but I'd like to add to help it get out how to help.

    If you start steam with the controller working, turn it off, then it forever disconnects after a few seconds...

    1. Shut down steam from the file menu.... Annoying
    2. Uninstall Nvidia experience... Annoying
    3. Download "Xbox accessories" app from the Microsoft store, plug in the xbone controller by usb, and let it update the controller.

    I like the third.

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