Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-02-17T04:10:54+00:00

    Nope. Just silence. I think we scared away the only one trying to help by being to technical. We should have kept it real and just used the F-BOMB and M$ sukz

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  2. Anonymous
    2017-02-17T04:08:33+00:00

    Hello.

    I recently bought a Xbox One Wireless controller with the PC wireless adapter.

    The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

    Thanks in advance.

    This is a new problem post WIn10 Anniversary update. No one is even acknowledging the problem despite it being widespread

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  3. Anonymous
    2017-02-13T17:43:58+00:00

    Thank you for updating us. Please see the follow up questions below: 

    *Have you tried to re-install the drivers of your adapters?

    *Have you tried to re-install the drivers of your hardware?

    For better troubleshooting assistance, we would suggest that you contact out Xbox Chat Support.

    Regards.

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  4. Anonymous
    2017-02-12T17:30:04+00:00

    Did all the troubleshooting as docace, but the problem persists.

    It's even not recognizing the adapter after deleting it from the device manager, only showing "XBOX ACC". To make it work again I need to download a driver package from Microsoft site, and note that I have Windows 10 which MS site states:

    "Windows 10

    For Windows 10, the most current drivers are pre-installed with the operating system and are automatically updated through the Xbox Accessories app."

    My Windows 10 is v1607, my Xbox Controller is up to date and the controller have the same behaviour on my Dell Inspiron notebook with the same Windows 10 v1607.

    Obviously this is not an isolated case and you should take this problem up to your superiors, as we've seem so far, this is a Microsoft software/driver problem related.

    If there's any log that we could send to you, I'll be glad to provide.

    Thanks.

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  5. Anonymous
    2017-02-11T01:04:18+00:00

    Thank you for your response. We need additional information, please see the questions below: 

    1. Do you have the latest update of you Windows OS?
    2. Have you updated your Xbox controllers?
    3. Have you tried connecting your Xbox controllers into a different computers?

    We are looking forward to your reply.

    1. Yes, anniversary stable (not a preview)
    2. Yes, verified with app and on Xbox
    3. Able to reproduce on 2 machines
    • surface pro 3
    • my main gaming system (z77/3770k/gtx1080)

    Others posting here and various configurations

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