Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-01-04T20:39:49+00:00

    Yes, they will be hidden. How microsoft has nkf fixed this in 2 years is baffling

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  2. Anonymous
    2019-01-04T12:32:41+00:00

    you also will have to tick show hidden devices in device manager because they dont always show up otherwise

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  3. Anonymous
    2017-02-11T00:55:33+00:00

    Thank you for your response. We need additional information, please see the questions below: 

    1. Do you have the latest update of you Windows OS?
    2. Have you updated your Xbox controllers?
    3. Have you tried connecting your Xbox controllers into a different computers?

    We are looking forward to your reply.

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  4. Anonymous
    2017-02-02T17:36:49+00:00

    Thanks for your response. For more in-depth troubleshooting, we would suggest that you contact our Xbox Chat support.

    Regards

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  5. Anonymous
    2017-02-01T17:16:25+00:00

    Thank you for your reply, have you attempted any troubleshooting steps yet?

    We're looking forward to your reply.

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