Same thing is happening with my controller. Left grip is popping up. Very disappointing
Xbox One Elite Wireless Controller Grips Falling Off
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Anonymous
*15AUG2017*UPDATE: After receiving the promised "replacement controller" and asking if it was just the case for the controller or the case and the controller and being told that it was both. I found out the representative Len A. flat out lied to me about what I was getting, all to get a better survey, since all that I got, was the carrying case and nothing else. I talked to another agent after this, and they proceeded to try and go through everything again, and acted as if the prior agent was not in the wrong for lying to a customer. As it is, I still have my shoddy "Elite" controller that is extremely uncomfortable to hold since it is all bumpy from the expanded silicone.
*04AUG2017*UPDATE: I have since reached out to Microsoft support through the link provided below, and was told I would get a replacement controller. However, I am on my second Elite Controller at this point and it had the same issues after about 6 months of use. This is the one that I am currently awaiting the replacement, and hopefully the grips are not the same material!
I have had the Xbox One Elite Controller for only 6 months, and the grips have all but come off completely. There are no replacement parts for the grips on the controller, and according to your Support, my solution is to buy another controller... NO. I am also being told that my controller is out of warranty, since it is past 90 days, well isn't that just lovely, that you get to profit with a issue that is forcing others to buy another controller as the solution. I have been a supporter of Microsoft for quite some time, and I would understand the issue of the warranty, had it not been part of the controller that CANNOT be replaced. All I am asking for, is some new grips to adhere to the controller, or to send it in and get a replacement, of just the grips I don't care about getting a whole new controller to replace the grips... this is insanely shortsighted on Microsoft's part to have a grip that expands outside of the slot/groove for them. I have also included pictures to show off how the grips are extending past the grooves, and there is no way to "push" them back inside.
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Anonymous
2018-02-02T10:02:57+00:00 -
Anonymous
2018-02-02T15:11:09+00:00 This is probably the only time I will ever regret not getting a Best Buy extended warranty.
I agree fantastic controller feels great in the hand responds very well has a nice Hefty field to it looks great but those grips those grips just ruined everything.
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Anonymous
2018-03-02T22:03:58+00:00 Same problem with average use, the grip material gradually expanded until the grips fell off. The rubberized pieces can't even be glued back on because they are not their original dimensions due to expansion.
I would be happy if Microsoft simply offered replacement grips for sale at a reasonable price.
Very disappointing, because the controller felt great, until the grips started expanding. Not to mention, the price.
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Anonymous
2018-03-19T15:30:06+00:00 Same problem, the rubber grows and are partly hanging from the controller after about 6 month. Not really the quality you would expect from a $150 controller. Lets just hope the console doesn't fall apart by itself as well!
Expected a lot more when I bought an original "quality" controller for 3 times the price of a regular controller.
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Anonymous
2018-03-19T18:48:43+00:00 I have had the same problem as well many times. I purchased my Elite controller the day it launched. To date I have gone through 6 controllers with this issue among others.
The main issue is the Rubber, while most and even the Microsoft employees believe it is the glue holding the rubber to the plastic. I have seen now in all 6 of my controllers that it is not an issue of adhesive but of the rubber itself. After more than 30 mins of play anyone and every ones hands will get warm. It is this warmth that causes the rubbers makeup to expand. after 4-6 months you will first start to see signs of the warping issues on the outer rubber parts where a persons hand is usually always touching (the other sides of the controller grips.
In the past I have gone back to the Microsoft store where I purchases my controller and shown them the issues where most but not all of the time they would give me a replacement. (note: they have also done this with my Microsoft Band 2 which suffered from issues of the same type rubber, and also swapped out my plug and play charge cable and batter on different occasions.) However more recently I have had a the same issue with my controller in November of 2017 and the store I purchased the controller refused to help me. I had to google this issue just ending up on Microsoft Xbox support live chat. After giving the serial number of the controller and such I was then given a case number and instructions to send in just the controller to the local warehouse Costing me an additional $40 CAD to ship it.
In the end I shipped the controller Monday morning in December of 2017 and on Thursday I received a Box containing a whole new Elite controller with all accessories and now I have an extra case laying around. But it is now Mid March of 2018 and the latest controller has already shown signs of a warp on the right top edge of the larger rubber. It is still usable and I feel the warp while playing but it is still comfortable for now however we all know this will not last long.
I have to ask Microsoft...
You marketed this as a durable controller tested by real gamers, How long did you let them test it for, 5 minutes?
What are you planning to do to solve this issue?
Why are you using such Unreliable and Cheap Rubber? Dense Memory Foam Might have worked better giving it a more padded feel and even a better grip.
Also I an unable to find evidence of this today but when announced there was to be a 1 year warranty on the controller this was part of the marketing behind the controller to show confidence in the controller durability. But now you go buy a new Elite controller In a Microsoft Store and you are told it only has a ONE month warranty.