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*15AUG2017*UPDATE: After receiving the promised "replacement controller" and asking if it was just the case for the controller or the case and the controller and being told that it was both. I found out the representative Len A. flat out lied to me about what I was getting, all to get a better survey, since all that I got, was the carrying case and nothing else. I talked to another agent after this, and they proceeded to try and go through everything again, and acted as if the prior agent was not in the wrong for lying to a customer. As it is, I still have my shoddy "Elite" controller that is extremely uncomfortable to hold since it is all bumpy from the expanded silicone.
*04AUG2017*UPDATE: I have since reached out to Microsoft support through the link provided below, and was told I would get a replacement controller. However, I am on my second Elite Controller at this point and it had the same issues after about 6 months of use. This is the one that I am currently awaiting the replacement, and hopefully the grips are not the same material!
I have had the Xbox One Elite Controller for only 6 months, and the grips have all but come off completely. There are no replacement parts for the grips on the controller, and according to your Support, my solution is to buy another controller... NO. I am also being told that my controller is out of warranty, since it is past 90 days, well isn't that just lovely, that you get to profit with a issue that is forcing others to buy another controller as the solution. I have been a supporter of Microsoft for quite some time, and I would understand the issue of the warranty, had it not been part of the controller that CANNOT be replaced. All I am asking for, is some new grips to adhere to the controller, or to send it in and get a replacement, of just the grips I don't care about getting a whole new controller to replace the grips... this is insanely shortsighted on Microsoft's part to have a grip that expands outside of the slot/groove for them. I have also included pictures to show off how the grips are extending past the grooves, and there is no way to "push" them back inside.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Considering how much money this controller cost and the actual quality of it there ahould be a solution for this. I do not have much actual playing time on the controller yet the grips have swollen dislocated like many other peoples. The response of buy another is unacceptable. I would never recommend this controller to anyone.
I see lots of them on ebay and amazon and they all say out of stock with no eta on availability. seems lots of people are using this “fix”. anyways lesson learned. anyone wanna buy a xbox one x scorpio?
There is a cheap and easy solution. Go to Amazon. Search for XBox Elite Controller side-rails. The set I purchased are from eXtremeRate. They install in seconds and fit seamlessly. My controller is as good as new. They cost anywhere from $8-$17.
Removing the old ones and installing the new ones doesn't even require tools. While you have have the side-rails popped off, you could even install a custom faceplate. I did, it looks awesome.
I was disappointed my side-rails began to peel, but the solution is very cheap and easy. Given the initial cost of the controller, $10 is a small re-investment to more or less recondition the device to new (after 18 months of constant play). Trust me this works.
Perhaps Microsoft could endorse these side-rails or be a little more proactive in allying the concerns of those with this issue.
The solution is cheap, easy and my controller is a s good as new.
If only the rubber on the outer parts is the issue then yes this is a cheap solution. However my Right stick as well as right Bumper where almost unusable. it got a lot of use but was never dropped or mishandled... The issue here is not how to fix Microsofts Mistakes but to show Microsoft we are not happy with the quality they put into their products...
There is a cheap and easy solution. Go to Amazon. Search for XBox Elite Controller side-rails. The set I purchased are from eXtremeRate. They install in seconds and fit seamlessly. My controller is as good as new. They cost anywhere from $8-$17.
Removing the old ones and installing the new ones doesn't even require tools. While you have have the side-rails popped off, you could even install a custom faceplate. I did, it looks awesome.
I was disappointed my side-rails began to peel, but the solution is very cheap and easy. Given the initial cost of the controller, $10 is a small re-investment to more or less recondition the device to new (after 18 months of constant play). Trust me this works.
Perhaps Microsoft could endorse these side-rails or be a little more proactive in allying the concerns of those with this issue.
The solution is cheap, easy and my controller is a s good as new.
There is a cheap and easy solution. Go to Amazon. Search for XBox Elite Controller side-rails. The set I purchased are from eXtremeRate. They install in seconds and fit seamlessly. My controller is as good as new. They cost anywhere from $8-$17.
Removing the old ones and installing the new ones doesn't even require tools. While you have have the side-rails popped off, you could even install a custom faceplate. I did, it looks awesome.
I was disappointed my side-rails began to peel, but the solution is very cheap and easy. Given the initial cost of the controller, $10 is a small re-investment to more or less recondition the device to new (after 18 months of constant play). Trust me this works.
Perhaps Microsoft could endorse these side-rails or be a little more proactive in allying the concerns of those with this issue.
The solution is cheap, easy and my controller is a s good as new.
