Xbox One Elite Wireless Controller Grips Falling Off

Anonymous
2016-10-19T23:51:34+00:00

*15AUG2017*UPDATE: After receiving the promised "replacement controller" and asking if it was just the case for the controller or the case and the controller and being told that it was both. I found out the representative Len A. flat out lied to me about what I was getting, all to get a better survey, since all that I got, was the carrying case and nothing else. I talked to another agent after this, and they proceeded to try and go through everything again, and acted as if the prior agent was not in the wrong for lying to a customer. As it is, I still have my shoddy "Elite" controller that is extremely uncomfortable to hold since it is all bumpy from the expanded silicone.

*04AUG2017*UPDATE: I have since reached out to Microsoft support through the link provided below, and was told I would get a replacement controller. However, I am on my second Elite Controller at this point and it had the same issues after about 6 months of use. This is the one that I am currently awaiting the replacement, and hopefully the grips are not the same material!

I have had the Xbox One Elite Controller for only 6 months, and the grips have all but come off completely. There are no replacement parts for the grips on the controller, and according to your Support, my solution is to buy another controller... NO. I am also being told that my controller is out of warranty, since it is past 90 days, well isn't that just lovely, that you get to profit with a issue that is forcing others to buy another controller as the solution. I have been a supporter of Microsoft for quite some time, and I would understand the issue of the warranty, had it not been part of the controller that CANNOT be replaced. All I am asking for, is some new grips to adhere to the controller, or to send it in and get a replacement, of just the grips I don't care about getting a whole new controller to replace the grips... this is insanely shortsighted on Microsoft's part to have a grip that expands outside of the slot/groove for them. I have also included pictures to show off how the grips are extending past the grooves, and there is no way to "push" them back inside.

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  1. Anonymous
    2017-03-27T13:53:43+00:00

    Same problem I even bought insurance which apparently is useless. I called it in and was told it was just a cosmetic piece, therefore not covered. 

    1. Why was the grip advertised for functionality when i bought it then? They don't even mention the grips in the store anymore. Wonder why...
    2. Since i have insurance and was told that the controller is still fine, doesn't that make microsoft responsible if i get injured on any sharp plastic that may be exposed?

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  2. Anonymous
    2017-11-09T17:47:17+00:00

    There is a cheap and easy solution. Go to Amazon. Search for XBox Elite Controller side-rails. The set I purchased are from eXtremeRate. They install in seconds and fit seamlessly. My controller is as good as new. They cost anywhere from $8-$17.

    Removing the old ones and installing the new ones doesn't even require tools. While you have have the side-rails popped off, you could even install a custom faceplate. I did, it looks awesome.

    I was disappointed my side-rails began to peel, but the solution is very cheap and easy. Given the initial cost of the controller, $10 is a small re-investment to more or less recondition the device to new (after 18 months of constant play). Trust me this works. 

    Perhaps Microsoft could endorse these side-rails or be a little more proactive in allying the concerns of those with this issue. 

    The solution is cheap, easy and my controller is a s good as new.

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  3. Anonymous
    2017-09-30T02:24:51+00:00

    I bought my controller from Best Buy and purchased the extended warranty. That aside, I am ready to return my "THIRD" Elite Controller for replacement.

    I am also an owner of $40,000 dollars worth of Microsoft shares, but perhaps that is meaningless since little has been done to address the quality issues. Perhaps I will try writing to a more senior contact in the company via registered mail versus standard email. 

    Clearly NOBODY of any importance is monitoring this thread!!!

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  4. Anonymous
    2017-11-09T01:13:32+00:00

    please, please, PLEASE, tell me there is a fix / solution or a class action lawsuit i can get behind on this. this isnt a random occurance, it is all over the internet. it is officially a KNOWN issue. i am shocked, stunned and disappointed that Microsoft has’nt / wont step up and offer free repair or a replacement park. in the car business this is what is called a “recall” as it is a known build issue and is DEFECTIVE in construction and is repaired at the manufacturers cost no matter if it is still under warranty.

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  5. Anonymous
    2018-07-07T21:27:42+00:00

    Has anyone found a solution for THIS (I have no nice words) junk?

    I kinda have a solution but it only solves half the problem. You can get the outer grip panels online from ebay or amazon but I haven't found the inner grips

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