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*15AUG2017*UPDATE: After receiving the promised "replacement controller" and asking if it was just the case for the controller or the case and the controller and being told that it was both. I found out the representative Len A. flat out lied to me about what I was getting, all to get a better survey, since all that I got, was the carrying case and nothing else. I talked to another agent after this, and they proceeded to try and go through everything again, and acted as if the prior agent was not in the wrong for lying to a customer. As it is, I still have my shoddy "Elite" controller that is extremely uncomfortable to hold since it is all bumpy from the expanded silicone.
*04AUG2017*UPDATE: I have since reached out to Microsoft support through the link provided below, and was told I would get a replacement controller. However, I am on my second Elite Controller at this point and it had the same issues after about 6 months of use. This is the one that I am currently awaiting the replacement, and hopefully the grips are not the same material!
I have had the Xbox One Elite Controller for only 6 months, and the grips have all but come off completely. There are no replacement parts for the grips on the controller, and according to your Support, my solution is to buy another controller... NO. I am also being told that my controller is out of warranty, since it is past 90 days, well isn't that just lovely, that you get to profit with a issue that is forcing others to buy another controller as the solution. I have been a supporter of Microsoft for quite some time, and I would understand the issue of the warranty, had it not been part of the controller that CANNOT be replaced. All I am asking for, is some new grips to adhere to the controller, or to send it in and get a replacement, of just the grips I don't care about getting a whole new controller to replace the grips... this is insanely shortsighted on Microsoft's part to have a grip that expands outside of the slot/groove for them. I have also included pictures to show off how the grips are extending past the grooves, and there is no way to "push" them back inside.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I bought this controller roughly 6 months ago and the left side has peeled and bubbled up, now causes chafing/irritation to my palm during extended play. Considering I keep it in its case when not in use this is unacceptable for $150US. Contacted support and they flat told me I'd have to purchase a new controller.
Has anyone found a solution for THIS (I have no nice words) junk?
I have the same issue my grips came off on one side and are barely hanging in there on the other and they only answer is buy a new one warranty is up. I have only had it for 6 or 7 months. I play a lot so I am guessing its the heat transfer from hands warming up rubber making it expand and fall off not sweat as everyone is implying.
When I was younger the original Xbox and 360 controller flew several trips around the room and still worked, now that I'm older and have more restraint, the Xbox one controller was never tossed but suffered button sticking issues that prompted me to purchase the Elite; unfortunately my grips are also detaching. I guess the next console purchase will be a PlayStation.
Looks like your controller has been resting in water....do you sweat a lot from your hands?
